Automate 65% of your eCommerce support with one AI Agent.
eDesk’s AI-powered Helpdesk centralizes every message and order so your team replies faster, automates repetitive work, and keeps customers happy.
Supporting $25+ billion in eCommerce sales annually
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See how 5K+ eCommerce sellers use eDesk to cut support times in half and increase sales.
NEW
One AI Agent.
Every Channel.
Automate up to 65% of customer support across every ecommerce platform you sell on all from a single mailbox. Your customers get fast, accurate, personalized answers on their channel of choice. You get time back to focus on growth, not tickets.
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Seamless, Intelligent, and Scalable Support with eDesk AI
We use generative AI to transform ecommerce support, automating responses and enhancing customer satisfaction.
eCommerce Support That Scales With You
Exceptional eCommerce Customer Support. Driven by Intelligent Customer Engagement.
Customize without Compromise
We built eDesk customer support software to help eCommerce sellers grow—by engaging customers before the sale, simplifying support and building loyalty with every interaction.
eDesk AI
Achieve 4x improved productivity with next generation AI-driven & rule-based automations
AI Chatbot
Built for eCommerce, our AI chatbot can answer queries on products, orders and much more
Customer View
Quickly access customer order and conversation history within the customer view and ticket
Pre-sales
Turn conversations into conversions with Pre-sales mailbox and Pre-sales dashboard.
Measure
Powerful built-in reports provide insights into key metrics for support, customers, products, and sales
Reviews
Enhance brand reputation with automated review requests and management of negative feedback
Knowledge Base
Reduce customer queries by up to 30% with Knowledge Base articles published on your website
Build a strong support foundation
Start with a 14-day free trial that includes every feature, then pick the plan that’s right for you.
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