3M a science-based technology company that is committed to improving lives and doing business in the right way. 3M applies their science to creating and selling products that, in big ways and small, make things better in some way. Helping people to be safe. Making them more productive. Protecting their health. Safeguarding the environment. 3M has a worldwide presence in the following markets: Consumer, Electronics and Energy, and Health Care.
How does 3M work with eDesk?
Once you connect your 3M to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
Connect 3M to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.
What are the benefits of using the 3M app?
Connecting your 3M account to eDesk will allow you to see all your buyer messages from that 3M account directly in your eDesk Mailbox.
You will also see the relevant 3M customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.
All your orders on 3M will be displayed within your eDesk account too.
You can also take advantage of all the amazing features eDesk has to offer:
Full team and 3M channel reporting
Built in auto replies
Manage your 3M marketplace SLAs
Auto-translate your messages
Respond faster with snippets and templates