About Shop Apotheke
Shop Apotheke, one of the leading online pharmacies in Europe, launched its marketplace in 2021. Currently offering over 100,000 products, retail partners benefit from a vast European customer base and Shop Apotheke’s established brand.
How does Shop Apotheke work with eDesk?
Once you connect your Shop Apotheke to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
Connect Shop Apotheke to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.
What are the benefits of using the Shop Apotheke app?
Connecting your Shop Apotheke account to eDesk will allow you to see all your buyer messages from that Shop Apotheke account directly in your eDesk Mailbox.
You will also see the relevant Shop Apotheke customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.
All your orders on Shop Apotheke will be displayed within your eDesk account too.
You can also take advantage of all the amazing features eDesk has to offer:
Full team and Shop Apotheke channel reporting
Built in auto replies
Manage your Shop Apotheke marketplace SLAs
Auto-translate your messages
Respond faster with snippets and templates