It’s every sellers’ worst nightmare, you log in to Seller Central and get a notification to say you’ve received negative feedback. Don’t panic, help is at hand! A buyer can remove feedback for up to 60 days after they leave it.
What to include in a feedback removal request email?
After you’ve resolved the issue with the customer, you can send them an email asking them to remove it.
Here’s an example free Amazon Feedback Removal Email Template which you can use.
We’ve included the order details and a direct link to where the buyer can remove his/her feedback.