Powerful AI-Powered Support for Marketplaces
Deliver seamless, automated customer support across Amazon, eBay, Walmart and more, enhancing efficiency and customer satisfaction.
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Our help desk powers support for thousands of eCommerce businesses worldwide
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Why eDesk for Marketplaces?
Managing customer support across multiple marketplaces is complex, time-consuming, and prone to inefficiencies.
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AI-Powered Automation
Smart replies and automated ticket categorization provide order and tracking updates without requiring agent intervention.
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Seamless Multi-Marketplace Integration
Connects with Amazon, eBay, Walmart, Etsy, Shopify, and more—providing one centralized platform for all queries.
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Boost Agent Productivity
AI-powered suggestions help agents respond faster, while urgent customer issues are automatically prioritized.
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24/7 AI Chatbot Support
AI-driven self-service enables instant issue resolution, with seamless escalation to human agents when needed.
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Explore eDesk
How eDesk for Marketplaces Works
We use generative AI to transform ecommerce support, automating responses and enhancing customer satisfaction.
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“So far, 40% of all conversations coming into chat are fully automated using eDesk's AI. This frees up our human agents to focus on more personalized interactions and complex issues."
Chad Warren
Sr. Manager of Customer Service
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Marketplace Integrations
Seamless Support Across 300+ Sales Channels – Wherever You Sell, We Connect!
eDesk natively connects with over 250+ leading apps
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FAQs
Answers to frequently asked questions.
How does a free trial work?
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What happens at the end of my free trial?
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Do I need a credit card to sign up for a free trial?
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Are subscriptions monthly or annual? Can I upgrade or downgrade?
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Can I add or remove agents from my plan?
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Can I get AI features on any plan?
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How do I set up my account?
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Free Trial
Try eDesk free for 14 Days
Start a free 14-day trial to see how eDesk streamlines eCommerce support with AI, automation, and multi-channel integration—no credit card required!
Build a strong support foundation
Start with a 14-day free trial that includes every feature, then pick the plan that’s right for you.
Start for freeBuild an efficient, loyalty-driving support team
Start with a 14-day free trial that includes every feature, then pick the plan that’s right for you.
Start for free
Most PopularStreamline and optimize your entire support operation
Start with a 14-day free trial that includes every feature, then pick the plan that’s right for you.
Start for freeCustom workflows and reports for large-scale brands
Start with a 14-day free trial that includes every feature, then pick the plan that’s right for you.
Contact SalesEverything in essential
- 1 online store / marketplace
- Centralized support workspace
- Social messaging
- Live chat
- Rule-based automations
- AI powered chatbot*
Everything in essential, plus
- 5 online stores / marketplaces
- Ticket, agent & channel performance
- CSAT surveys
- 3rd party ticket collaboration
- Data migrations into eDesk
- Advanced sales, product & channel reports
- Chatbot branding removal
Everything in growth, plus
- 10 online stores / marketplaces
- Detailed Reporting Extracts
- Custom Roles & Permissions
- Custom Fields
- 2FA Access
- Assisted Onboarding & Training
everything in professional, plus
- Unlimited number of online stores/ marketplaces*
- JSON extracts for BI imports
- Multi-Brand workflows
- Dedicated account manager
- Tailored onboarding
$39$49
per agent/ month$89$115
per agent/ month$119$149
per agent/ month