eDesk and IRP Commerce Unveil Strategic Integration, Powering Next-Gen AI Customer Support for eCommerce Retailers

Fishing Tackle and Bait, a leading online retailer specializing in fishing equipment and outdoor gear, is among the first to successfully adopt this integration. By combining the strengths of eDesk’s AI-driven support platform with IRP Commerce’s data-centric eCommerce solutions, Fishing Tackle and Bait has achieved remarkable improvements in customer response times, operational efficiency, and overall customer satisfaction. This adoption has been instrumental in propelling their rapid rise as one of the fastest-growing retailers in their niche.

“At eDesk, we believe AI should be a growth enabler, not just a support tool. This integration with IRP Commerce exemplifies how smart technology can empower online retailers to scale customer service without compromising on quality. We’re proud to partner with IRP and support Fishing Tackle and Bait’s impressive journey — it’s a clear demonstration of what’s possible when innovation meets ambition”, says Gareth Cummings, Managing Director at eDesk

“This integration represents a powerful leap forward for retailers who want to turn customer service into a competitive advantage. At IRP Commerce, our mission is to help merchants grow profitably — and by partnering with eDesk, we’re giving them the tools to deliver faster, smarter, and more profitable customer experiences. Fishing Tackle and Bait is a standout example of what this partnership can achieve”, says Les Curran, Chief Commercial Officer at IRP Commerce

“After using a competitor software for a number of years we changed to e-Desk as IRP were completing a full integration. The ability to manage Live Chat from E-Desk and the AI enhancements has allowed us to reduce Customer Service response times, improve customer service responses and reduce costs significantly”, says David Burleigh, Managing Director at Fishing Tackle and Bait.

This collaboration highlights eDesk and IRP Commerce’s shared commitment to empowering eCommerce retailers with cutting-edge technology and best-in-class integrations, fostering an environment where businesses can thrive through superior customer service.

For more information about this integration and how it can drive success for your business, please contact:

Ger Knowles, VP of Sales
ger.knowles@edesk.com

Les Curran, Chief Commercial Officer
les.curran@irpcommerce.com