eDesk App: The Ultimate Help Desk Solution

Simply login using your eDesk credentials to unlock support insights

Monitor Live Ticket Breakdown

Get an overview of tickets received and resolved, along with the ‘one and done’ percentage. Monitor which channel is generating the highest percentage of tickets and get a breakdown of the top 5 query types and tags across all sales channels.

Unlock Real-time Order Insights

Quickly view total order value, order count, and average order value. Easily see how your order data is split across each sales channel and track the fluctuations compared to the previous day or month.

Stay On Top of Reviews & Feedback

Monitor all recent Amazon and eBay reviews and Feedback as it arrives in your eDesk account and easily zero in on negative and neutral reviews. You’ll even have full visibility into the associated sales channel, customer name, feedback timestamp, and star rating, right at your fingertips.

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See how eDesk can improve your CX, your way

Start a free trialSign up for a 14-day free trial and test out all of eDesk’s features – including our full AI suite. Connecting a channel won’t interrupt your current processes Your data is safe with us Simple setup with assisted onboardingSelf serve product tourOur guided interactive tour of a demo environment gives you a feel for how it all works – at your own pace Test out viewing and responding to queries Get a full scope of what features and insights are available Get familiar with the product to make your setup a breezeBook a live demoLet our product specialists walk you through eDesk and answer any questions Don’t play a guessing game of how to improve your support. Our experts are on call to listen to your pain points and find solutions, fast.