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Coperama

Deliver seamless customer support on Coperama with eDesk. By connecting your Coperama account to eDesk, you can consolidate messages, orders, and essential information from Coperama and your other sales and communication channels in one centralized platform, streamlining your Support Team's workflow.

Send/receive messages to/from your Coperama customers.

About Coperama

Coperama is a pioneering procurement platform for the hospitality industry. Coperama partners with more than 2,000 suppliers for the hospitality industry, and serves hotels across Europe and Latin America. Coperama’s marketplace offers food and beverages, operating supplies and equipment, furniture, and fixtures.

How does Coperama work with eDesk?

Once you connect your Coperama to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
Connect Coperama to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.

What are the benefits of using the Coperama app?

Connecting your Coperama account to eDesk will allow you to see all your buyer messages from that Coperama account directly in your eDesk Mailbox.

You will also see the relevant Coperama customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.

All your orders on Coperama will be displayed within your eDesk account too.

You can also take advantage of all the amazing features eDesk has to offer:

A centralized inbox for all apps
Real-time dynamic Insights

Full team and Coperama channel reporting

Built in auto replies

Manage your Coperama marketplace SLAs

Auto-translate your messages

Respond faster with snippets and templates

Benefits

  • Use eDesks smart inbox to effectively manage Coperama SLAs. Automatically centralize and prioritize expiring tickets from Coperama and other sales channels in eDesk to meet customer expectations
  • Equip your agents with the context needed to provide quick and informed responses with all customer and order data automatically attached to each eDesk ticket
  • Resolve customer issues in a flash with automatic ticket creation when an incident is raised in Mirakl. You’ll have flexibility to message either the customer or Coperama centrally, when operator intervention is necessary.
  • Leverage built-in AI automations to create prompt, personalized responses, using message templates and snippets to auto-populate relevant customer order data from Coperama.
  • Utilize comprehensive reporting features to analyze support performance for Coperama against other channels, make data-driven decisions, and enhance overall efficiency.
  • Auto-translate messages for a global audience, expanding your reach and breaking language barriers on the Coperama marketplace.

Streamline Coperama customer support with centralized customer and operator communications in eDesk.

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