Coperama is a pioneering procurement platform for the hospitality industry. Coperama partners with more than 2,000 suppliers for the hospitality industry, and serves hotels across Europe and Latin America. Coperama’s marketplace offers food and beverages, operating supplies and equipment, furniture, and fixtures.
How does Coperama work with eDesk?
Once you connect your Coperama to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
Connect Coperama to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.
What are the benefits of using the Coperama app?
Connecting your Coperama account to eDesk will allow you to see all your buyer messages from that Coperama account directly in your eDesk Mailbox.
You will also see the relevant Coperama customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.
All your orders on Coperama will be displayed within your eDesk account too.
You can also take advantage of all the amazing features eDesk has to offer:
Full team and Coperama channel reporting
Built in auto replies
Manage your Coperama marketplace SLAs
Auto-translate your messages
Respond faster with snippets and templates