ePRICE is an Italian e-commerce platform selling a vast range of over 1 million products that include electronics, home appliances, toys, beauty, sports equipment, and furniture.
How does Eprice work with eDesk?
Once you connect your Eprice to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
Connect Eprice to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.
What are the benefits of using the Eprice app?
Connecting your Eprice account to eDesk will allow you to see all your buyer messages from that Eprice account directly in your eDesk Mailbox.
You will also see the relevant Eprice customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.
All your orders on Eprice will be displayed within your eDesk account too.
You can also take advantage of all the amazing features eDesk has to offer:
Full team and Eprice channel reporting
Built in auto replies
Manage your Eprice marketplace SLAs
Auto-translate your messages
Respond faster with snippets and templates