France Boissons

Deliver seamless customer support on France Boissons with eDesk. By connecting your France Boissons account to eDesk, you can consolidate messages, orders, and essential information from France Boissons and your other sales and communication channels in one centralized platform, streamlining your Support Team's workflow.

Send/receive messages to/from your France Boissons customers.

About France Boissons

France Boissons is a French distributor of beverages and services to professionals within the “out-of-home consumption” (CHD) market. A subsidiary of Heineken France since 1987, the company supplies 52,000 establishments in France through its 73 distribution centers. The company delivers 1/4 of French cafes, hotels and restaurants.

How does France Boissons work with eDesk?

Once you connect your France Boissons to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
Connect France Boissons to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.

What are the benefits of using the France Boissons app?

Connecting your France Boissons account to eDesk will allow you to see all your buyer messages from that France Boissons account directly in your eDesk Mailbox.

You will also see the relevant France Boissons customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.

All your orders on France Boissons will be displayed within your eDesk account too.

You can also take advantage of all the amazing features eDesk has to offer:

A centralized inbox for all apps
Real-time dynamic Insights

Full team and France Boissons channel reporting

Built in auto replies

Manage your France Boissons marketplace SLAs

Auto-translate your messages

Respond faster with snippets and templates

Benefits

  • Use eDesks smart inbox to effectively manage France Boissons SLAs. Automatically centralize and prioritize expiring tickets from France Boissons and other sales channels in eDesk to meet customer expectations
  • Equip your agents with the context needed to provide quick and informed responses with all customer and order data automatically attached to each eDesk ticket
  • Resolve customer issues in a flash with automatic ticket creation when an incident is raised in Mirakl. You’ll have flexibility to message either the customer or France Boissons centrally, when operator intervention is necessary.
  • Leverage built-in AI automations to create prompt, personalized responses, using message templates and snippets to auto-populate relevant customer order data from France Boissons.
  • Utilize comprehensive reporting features to analyze support performance for France Boissons against other channels, make data-driven decisions, and enhance overall efficiency.
  • Auto-translate messages for a global audience, expanding your reach and breaking language barriers on the France Boissons marketplace.

Streamline France Boissons customer support with centralized customer and operator communications in eDesk.

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