Joules is a British clothing company selling clothing and homeware products that are inspired by British country lifestyles.
How does Joules work with eDesk?
Once you connect your Joules to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
Connect Joules to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.
What are the benefits of using the Joules app?
Connecting your Joules account to eDesk will allow you to see all your buyer messages from that Joules account directly in your eDesk Mailbox.
You will also see the relevant Joules customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.
All your orders on Joules will be displayed within your eDesk account too.
You can also take advantage of all the amazing features eDesk has to offer:
Full team and Joules channel reporting
Built in auto replies
Manage your Joules marketplace SLAs
Auto-translate your messages
Respond faster with snippets and templates