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About Voelkner Re-in

Voelkner.de is more than an average online shop. More than 6.4 million satisfied customers look forward to a diverse and generous selection of items from the areas of electrical engineering, tools, IT and household.

How does Voelkner Re-in work with eDesk?

Once you connect your Voelkner Re-in to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets. Connect Voelkner Re-in to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.

What are the benefits of using the Voelkner Re-in app?

Connecting your Voelkner Re-in account to eDesk will allow you to see all your buyer messages from that Voelkner Re-in account directly in your eDesk Mailbox.

You will also see the relevant Voelkner Re-in customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.

All your orders on Voelkner Re-in will be displayed within your eDesk account too.

You can also take advantage of all the amazing features eDesk has to offer:

A centralized inbox for all apps Real-time dynamic Insights

Full team and Voelkner Re-in channel reporting

Built in auto replies

Manage your Voelkner Re-in marketplace SLAs

Auto-translate your messages

Respond faster with snippets and templates

Benefits

  • Use eDesks smart inbox to effectively manage Voelkner Re-in SLAs. Automatically centralize and prioritize expiring tickets from Voelkner Re-in and other sales channels in eDesk to meet customer expectations

  • Equip your agents with the context needed to provide quick and informed responses with all customer and order data automatically attached to each eDesk ticket

  • Resolve customer issues in a flash with automatic ticket creation when an incident is raised in Mirakl. You’ll have flexibility to message either the customer or Voelkner Re-in centrally, when operator intervention is necessary.

  • Leverage built-in AI automations to create prompt, personalized responses, using message templates and snippets to auto-populate relevant customer order data from Voelkner Re-in.

  • Utilize comprehensive reporting features to analyze support performance for Voelkner Re-in against other channels, make data-driven decisions, and enhance overall efficiency.

  • Auto-translate messages for a global audience, expanding your reach and breaking language barriers on the Voelkner Re-in marketplace.

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