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The Master Seller Series: Boost Sales and Elevate Brand Reputation with Superior Customer Care Strategies

Last updated November 8, 2023 < 1 min to read
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eDesk was delighted to be asked to join Mirakl for the inaugural session of their Master Seller Series. Attendees from across the eCommerce sector received expert insights on boosting sales and enhancing brand reputation, with special attention paid to strategies that will benefit them in the busy holiday season!

Following the action-packed event, the session received highly positive feedback from both operators and sellers. In case you missed it, you can access the recording below.


What was covered in the webinar?

Event attendees gained actionable insights for delivering seamless customer care, and also heard the remarkable success story of Pertemba, an international Mirakl marketplace seller who:

  • Expanded their marketplace presence by an impressive 45%.
  • Reduced their second-line response times by 42%.
  • Achieved a remarkable 97% compliance with 24-hour SLAs.

We’re proud to share that Pertema attributes their recent success to eDesk.

How did eDesk help?

  • By enabling automation and templated responses without sacrificing personalizing
  • By activating 2-way auto-translations
  • By diligently tracking SLAs across marketplaces

What is Mirakl?

With over 350 marketplaces worldwide, Mirakl is the SaaS solution chosen by leading enterprises worldwide to manage their third-party marketplace and dropship business. And with Mirakl Connect’s powerful network of sellers and partners, operators can optimize seller operations by delegating the management of their sellers to Mirakl with Seller-as-a-Service.

According to Mirakl, their top sellers are more likely to use eDesk to help them manage customer service across all marketplaces. As the only helpdesk that natively integrates with Mirakl marketplaces, Mirakl customers are able to centralize their Mirakl marketplaces and all other communication channels into one smart inbox. This enables teams to easily sort, view, and prioritize inquiries so they can respond faster and spend less time managing customer support.

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