À l’aube de 2023, le service à la clientèle n’a jamais été aussi important. Les recherches montrent que 86% des clients paieront jusqu’à 25% de

Naturally, every business wants its customers to leave each interaction feeling happy and fulfilled. The benefits of having happy customers go beyond the moment! They’re

In today’s competitive world, customer service is all about ensuring a superior customer experience. This means that the top brands must all compete to provide

One thing everyone can use more of is time. It’s a non-renewable resource. Think of what you could do if you had an extra hour

Just like a classic car, aged whiskey or that little black dress, superior customer service never goes out of style. Companies like First Direct, Lakeland,

If you have a customer-facing business in 2021, it’s a given that your customers are talking to your business, or, indeed, about your business, on

Customer service is one of the most important elements of your business. It can be the difference between making and losing a sale, the difference