Creating exceptional customer experiences is something every modern business strives for. Delivering delight and knowing how to handle angry customers is crucial, but it’s not
If you have an eCommerce customer-facing business in 2023, it’s a given that your customers are talking to your business, or, indeed, about your business,
Customer support is an integral part of selling online. Small issues left unresolved can escalate and have serious consequences for your reputation and seller rating.
Shopify’s profit grew 78% year-over-year from 2019 to 2020 as it powered 20% of all eCommerce websites in 2020. With 23% market share in the
Shopify themes have the potential to leave a lasting first impression that can make a huge difference to your eCommerce site. A website that’s visually appealing
People are calling B2B eCommerce the next frontier of eCommerce and they’re not wrong! Experts estimate the value of the global B2B eCommerce market at
There can always be more sales. That’s the mantra of any successful eCommerce store. But to get more sales, you need to do more marketing.
There aren’t many online marketplaces in the world that can claim to reach almost 175 million active buyers worldwide – but that’s how many shoppers
Customer service managers have always required expertise and the ability to remain flexible in the face of change. In 2023, it’s even more so. The
As we enter 2023, customer service has never been more important. Research shows that 86% of customers will pay up to 25% more for good
Naturally, every business wants its customers to leave each interaction feeling happy and fulfilled. The benefits of having happy customers go beyond the moment! They’re
In today’s competitive world, customer service is all about ensuring a superior customer experience. This means that the top brands must all compete to provide
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