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Categoria: Servizio clienti

Customer support trends

7 Top Customer Support Trends for 2021

Just like a classic car, aged whiskey or that little black dress, superior customer service never goes out of style. Companies like First Direct, Lakeland,

Marzo 8, 2021

10 Best Social Media Customer Service Software for 2021

If you have a customer-facing business in 2021, it’s a given that your customers are talking to your business, or, indeed, about your business, on

Febbraio 25, 2021

Customer Service Statistics

99 Essential Customer Service Statistics for 2021

Customer service is one of the most important elements of your business. It can be the difference between making and losing a sale, the difference

Febbraio 4, 2021

CarParts.com

How CarParts.com Slashed Customer Support Response Time

Find out how US Auto Parts reduced their customer support response time almost instantaneously in four simple steps.

Gennaio 14, 2021

Improve Customer Service on Shopify With an eCommerce Helpdesk

Every 90 seconds, a store using Shopify makes its first sale. Here’s how eDesk’s ecommerce helpdesk enables you to improve customer service on Shopify.

Dicembre 15, 2020

7 Ways to Reduce Your eBay Seller Fees cover

7 Ways to Reduce Your eBay Seller Fees

Being an eBay seller can be fun, flexible and of course highly lucrative. It’s the second most important online marketplace in the US and remains

Dicembre 1, 2020

eComm

How to Create a Customer Oriented eCommerce Business

Customer orientation involves always prioritizing the buyer. Learn how to become a customer oriented eCommerce business and find out how it boosts sales

Agosto 11, 2020

Customer Appreciation

5 customer appreciation tactics that retain loyal customers

Customer appreciation has never been more important. Learn the top ways to retain the loyal customers and keep them happy.

Luglio 9, 2020

15 customer service skills every support agent needs

15 Customer Service Skills Every Support Agent Needs

Find out the customer service skills that every support agent needs. From empathy to teamwork, which skills are essential in every customer support team?

Maggio 27, 2020

Facebook Very Responsive to Messages Badge

How to get the Facebook very responsive to messages badge

Winning the Facebook very responsive to messages badge is all about fast customer service. Learn how to answer Facebook messages quickly and get the badge!

Maggio 22, 2020

eCommerce customer experience

How to Create a Great eCommerce Customer Experience in 2021

No matter what industry you’re in, you’re being measured against the best customer experience a consumer has had. Seems like a lot of pressure, right?

Maggio 19, 2020

Customer service metrics

9 Customer Service Metrics That Really Matter!

Customer service metrics enable you to assess, improve and optimize your relationship with buyers. Discover what metrics to use and how to measure them!

Maggio 11, 2020