
7 Top Customer Support Trends for 2021
Just like a classic car, aged whiskey or that little black dress, superior customer service never goes out of style. Companies like First Direct, Lakeland,
Just like a classic car, aged whiskey or that little black dress, superior customer service never goes out of style. Companies like First Direct, Lakeland,
If you have a customer-facing business in 2021, it’s a given that your customers are talking to your business, or, indeed, about your business, on
Customer service is one of the most important elements of your business. It can be the difference between making and losing a sale, the difference
Find out how US Auto Parts reduced their customer support response time almost instantaneously in four simple steps.
Every 90 seconds, a store using Shopify makes its first sale. Here’s how eDesk’s ecommerce helpdesk enables you to improve customer service on Shopify.
Being an eBay seller can be fun, flexible and of course highly lucrative. It’s the second most important online marketplace in the US and remains
Customer orientation involves always prioritizing the buyer. Learn how to become a customer oriented eCommerce business and find out how it boosts sales
Customer appreciation has never been more important. Learn the top ways to retain the loyal customers and keep them happy.
Find out the customer service skills that every support agent needs. From empathy to teamwork, which skills are essential in every customer support team?
Winning the Facebook very responsive to messages badge is all about fast customer service. Learn how to answer Facebook messages quickly and get the badge!
No matter what industry you’re in, you’re being measured against the best customer experience a consumer has had. Seems like a lot of pressure, right?
Customer service metrics enable you to assess, improve and optimize your relationship with buyers. Discover what metrics to use and how to measure them!
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