No matter where you sell, positive reviews increase conversions and generate more sales. Outreach makes it super simple to generate these using smart, selective feedback requests that resonate with your happy customers. All on auto-pilot.
Easily collect and display reviews where they matter
It takes just a few minutes to set up eDesk Outreach to deliver thousands of review requests every month based on your orders.
Enhance scores for your site on Google or Trustpilot, or have your marketplace ratings rise giving your listings greater visibility. We use only approved outreach methods to make sure your review requests are within accepted best-practices.
Not all feedback is positive but Outreach helps you dramatically turn negative experiences to your advantage.
When Outreach detects negative sentiment it will block the sending of a review request or allow your agents to do so.
If you receive negative feedback, Outreach will immediately funnel these to the right agents directly in your help desk, so you can reach out and resolve issues and turn things around.
Easily generate follow on sales using targeted post-sale special offers and communications.
There’s no limit to the order, product or customer-based triggers you can turn a small order into a larger one, and a one-purchase into repeat purchases.
Stuff happens! There will always be times when third-party issues mean you know in advance you will be late delivering. Most customers accept that genuine issues arise from time to time—in fact, they really appreciate getting a heads up in advance.
Now with Outreach, you can pre-empt complaints by letting your customers know there’s an issue, and reset expectations for delivery. All at the click of a mouse.
Whether they’re your own or imposed by a marketplace, Service Level Agreements (SLAs) are an important part of measuring your ability to deliver on time.
Outreach can make meeting SLAs much simpler, delivering automated replies to out-of-hours enquiries, or acknowledging incoming messages with custom text based on what a customer is saying.
We’re trusted by thousands of customers around the world to power billions of conversations – and dollars of transactions – every year.
Want monthly eCommerce tips, trends and news direct to your inbox?
Choose your language
© eDesk 2022, All rights reserved.
