Product
Integrations
Resources
Using eDesk
Explore
Get in touch
eCommerce specialists
Yes
No
Marketplace integrations
300+ no-code integrations
No marketplace integrations
Webstore integrations
All major webstores
Limited integrations
Smart AI-powered inbox
Yes
No
Responsive, fast support
Yes
No
Automations, templates & snippets
Yes
Not on marketplaces
Our help desk powers support for thousands of eCommerce businesses worldwide
The value of a help desk for eCommerce lies in consolidating messages from Amazon, eBay, Shopify, and all your platforms into one smart inbox. eDesk offers native integrations with 250+ channels including Amazon, Walmart, Shopify, and Mirakl – without requiring extra plugins or fees.
Zendesk doesn’t provide native eCommerce integrations. To make it work for online sellers, you’ll need to invest in third-party apps and added subscriptions.
While Zendesk and eDesk both use AI, only eDesk delivers AI tools designed specifically for online sellers. Our auto-responders, FAQ templates, and translation tools work out of the box for eCommerce. Plus, features like smart customer segmentation and custom SLAs help you prioritize top customers.
eDesk’s AI helps support agents move faster, personalize service, and reduce manual work – built to power your growth.
eDesk’s exclusive Customer View feature brings all order details, conversations, and ticket history into one place. Your team gets instant context across all channels, so they can reply faster and more accurately.
This multichannel visibility improves resolution times and ensures your agents never miss a beat.
Unlike generalized solutions like Zendesk, eDesk is built for eCommerce and understands the specific needs of online sellers. You’ll receive personalized guidance from onboarding specialists who will connect you to your marketplaces and webstores in minutes – no add-ons needed.
Our support team is quick to respond and fully focused on helping small and mid-sized businesses thrive.
Don’t settle for limited or generic analytics. With eDesk’s built-in reports, you can track team performance, order trends, product issues, and customer behavior – all in one dashboard. These actionable insights help optimize operations and fuel growth.
14-day trial | No credit card required | Guided setup
say eDesk have high quality support vs. 83% for Zendesk
say eDesk is easy to use vs. 83% for Zendesk
say eDesk is easy to set up vs. 79% for Zendesk
“We found integration super easy, and the eDesk team is a great support when setting up new channels. From a user perspective, the software is simple to navigate, especially the live reporting, both for day-to-day users and our leadership team.”
Webstores
Shopify, Magento and BigCommerce, WooCommerce, Wix, PrestaShop
Shopify only
Marketplaces
200+ native marketplace integrations
Social media
Tools
Smart AI-powered inbox
Ticket customization
Limited
Order modification
Limited
Customer-centric view
Automated feedback requests
Live chat
Knowledge base
Automations
Usability
Simple
Complex
Auto-translation
Order segmentation
Auto-invoice
Order sentiment
Auto-assignment
Support
Customer support
Efficient
Slow
User-friendly interface
Pricing
TrustPilot
G2
Shopify App Store
14-day trial • No credit card required • Guided setup
26th June 2025
10am EDT | 3pm IST/BST | 4pm CEST
eDesk
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