Not sure which customer service software is best for your eCommerce business? Keep reading to discover a full breakdown of Zendesk vs. eDesk, and learn why eDesk is the obvious choice for all online sellers.
eCommerce specialists
Yes
No
Marketplace integrations
200+ native integrations
No marketplace integrations
Webstore integrations
All major webstores natively integrated
Limited integrations
Smart AI-powered inbox
Yes
No
Responsive, fast support
Yes
No
Our help desk powers support for thousands of eCommerce businesses worldwide
The whole point of using an eCommerce help desk is to be able to consolidate the messaging from Amazon, eBay, and all your other selling and communication channels into a single, organized inbox.
With that said, a help desk without native marketplace and webstore integrations would be crazy, right? We agree. That’s why eDesk natively integrates with over 200 marketplaces (Amazon, eBay…) and platforms (Shopify, Facebook…), at no extra cost to our customers. With just a couple of clicks, you can easily pull all your customer messaging into one smart inbox. No add-ons needed.
Unfortunately, Zendesk falls way short on this front. If you want to integrate your marketplaces and other platforms through their software, you’ll have to pay for costly third-party apps and other subscriptions.
While eDesk and Zendesk Suite both offer AI tools, there’s a big difference: eDesk is built JUST for eCommerce sellers. That means every facet of our technology is designed to help online sellers like you save time, streamline communications, and slay customer support.
Just a few of the key features we offer include smart auto-responders for when you’re unavailable, templates to save you time on answering FAQs, and auto-translation so you can communicate with customers from around the world. But perhaps one of our most exciting AI features is our smart customer segmentation. With segmentation, certain customers can be automatically grouped and assigned custom SLAs so you can easily make sure your top shoppers get the VIP treatment.
What do all these features have in common? They let you work smarter, not harder to provide personalized customer support that sets your business up for real growth and success.
With eDesk’s exclusive Customer View feature, you can say goodbye to the hassle of switching between screens to get a complete 360° view of a customer’s interactions with your business.
eDesk brings all customer conversations and order history into one central location. This provides the multichannel context your support agents need to respond faster, and more accurately to support tickets.
Don’t wait months for onboarding or support. Larger help desk solutions may not prioritize smaller businesses or allocate sufficient resources to cater to their needs.
At eDesk, we are experts in eCommerce and understand the challenges and problems teams like yours are trying to solve. Our deep understanding of small businesses and eCommerce ensures you and your team will get personalized and proactive support to resolve any hurdles you may face.
Plus, our dedicated onboarding specialists will have you up and running in just a few minutes. And, with our native integrations, you’ll quickly and easily be connected to all your selling channels without having to deal with any add-ons.
Don’t let limited and fragmented reporting capabilities hinder your business growth. When it comes to delivering actionable eCommerce insights, eDesk wins hands down.
With eDesk’s powerful built-in reports, you can easily analyze support team performance, customer and order data, product trends, and sales across all your selling channels – from one central location. Gain deeper and more meaningful insights, and take your business to new heights.
14-day trial | No credit card required | Guided setup
say eDesk have high quality support vs. 83% for Zendesk
say eDesk is easy to use vs. 83% for Zendesk
say eDesk is easy to set up vs. 79% for Zendesk
“We found integration super easy, and the eDesk team is a great support when setting up new channels. From a user perspective, the software is simple to navigate, especially the live reporting, both for day-to-day users and our leadership team.”
Webstores
Shopify, Magento and BigCommerce, WooCommerce, Wix, PrestaShop
Shopify only
Marketplaces
200+ native marketplace integrations
Social media
Tools
Smart AI-powered inbox
Ticket customization
Limited
Order modification
Limited
Customer-centric view
Automated feedback requests
Live chat
Knowledge base
Automations
Usability
Simple
Complex
Auto-translation
Order segmentation
Auto-invoice
Order sentiment
Auto-assignment
Support
Customer support
Efficient
Slow
User-friendly interface
Pricing
TrustPilot
G2
Shopify App Store
Whether you’re new to a help desk software or need help transitioning from another system, your onboarding team will partner with you every step of the way to make sure you and your team are set up for long-term success.
Stuck in a contract with Zendesk or another help desk provider? No problem! Reach out now to learn how we can help.
14-day trial • No credit card required • Guided setup
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