Looking for a Zendesk alternative?

See why thousands of online sellers are choosing eDesk as a Zendesk alternative.
Having a dedicated eCommerce help desk gives you an edge over your competition.
Get native integrations with Amazon, eBay and more without additional apps and hassle.

If you’re serious about eCommerce, join thousands of other companies who have switched to eDesk.

Forget third party plugins and workarounds.

When it comes to native integrations, there’s no comparison.

Zendesk is a general help desk—not an eCommerce help desk.

It often requires additional paid apps to connect your marketplaces and channels, if they’re supported at all.

Zendesk (4)

eDesk is a helpdesk built specifically for eCommerce.

We have native integrations for every major online marketplace and eCommerce software. No need to buy additional apps here. eDesk integrates with your eCommerce stack so you can scale and grow with peace of mind.

eDesk (250+ apps & integrations)

All your messages are consolidated
into one, intuitive shared inbox.

“eDesk has consolidated all of our individual messaging platforms into one centralized mailbox. Now each issue comes in as one ticket, so we no longer have to dig through multiple inboxes and threads.”

So, what can eDesk do that Zendesk can’t?

Speed and accuracy are at the heart of amazing eCommerce customer service. While Zendesk has many great features for general use, eDesk offers features that are truly optimized for eCommerce. When all is said and done, eDesk allows you to manage more ticket volume with less agents, and grow your support capacity without growing your team.

#1

eDesk can automatically group and prioritize all incoming tickets, so your team never has to.

No setup. No tags. No hands!

With general help desks, you can often spend precious hours creating tags and filters to organize tickets for your team—but eDesk eliminates it all for you. It combines rich order data and query types to smartly group similar tickets together so your team can focus in and get through them faster.

#2

eDesk can slash response times with eCommerce focused smart tools and team workflows.

Magic, AI Responses

Being a support agent sometimes means answering a lot of repetitive questions each day, and we know that it can be a drag. But with eDesk you can effortlessly resolve those familliar issues in one click with intelligently pre-written A.I. responses.

Auto-responders, templates & more

Give your customers timely responses even out of hours with customisable auto-responders and messages.

Automatically assign incoming tickets to the right agent or team with powerful filtering, labelling and rules.

Personalize every message with snippets that allow agents to easily insert customer and transaction info such as customer name, order details, delivery address and more, all without having to cut and paste or look the information up.

#3

eDesk can automatically request reviews and feedback for everywhere you sell.

Whether you’re on Amazon, eBay, your own Shopify store, or any store for that matter, online shoppers are checking your online reviews before making a decision to buy. If those stars aren’t shining those tills won’t be ringing!

But Amazon has its own review system, eBay has its own, Trustpilot is fantastic for web stores but it’s yet another system—and if you want to bolster conversions through Google search—well that’s another system.

But eDesk Feedback brings it all together! It will save hours of work each week, improve your ratings and increase your sales.

#4

eDesk Insights can bring every sale, order, ticket and chat—from all your channels—together in one place. See your business in real-time.

Quickly get an understanding of the relationship between your products’ sales volume and value with contact rates and the number of tickets they generate.

Powerful multichannel views allow you to view, analyse and share trends across your entire business. It’s never been easier to compare performance channel by channel.

“We found integration super easy, and the eDesk team is a great support when setting up new channels. From a user perspective, the software is simple to navigate especially the live reporting, both for day-to-day users and our leadership team.”

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