Learn how top multinational eCommerce sellers such as Sennheiser, Pertemba and Wetsuit Outlet are leveraging a unified help desk to help them expand internationally; plus continue to provide exceptional customer service and even reduce their costs.
Empower your team with the features they need to resolve customer issues, rapidly and in real-time.
Centralize global customer communications across all your sales and communication platforms and time zones through a unified smart inbox.
Implement realtime AI-powered multilingual support to eliminate language barriers, reducing agent headcount whilst improving response times.
Integrate with nearly 300 international marketplaces and web stores to streamline customer service operations.
Utilize global shipping and order tracking integrations for real-time updates to customers.
Develop templates tailored to each international market and sales channel to accommodate the nuances of customer expectations across all regions you sell in.
Access and analyze country-specific insights and reporting and make data-driven decisions, to tailor your service, product and marketing strategies.
Offer 24/7 customer support that is highly personalized to the query, the customer and the order; catering to customers in different time zones.
Leverage smart selective feedback requests to maximize 5* reviews and expand into new markets with ease.
Customize automated workflows to match regional sales volumes, channel and product-specific performance and market demands.
Wetsuit Outlet is Europe’s largest water sports clothing and equipment supplier. Before using eDesk, their systems were disjointed.
They had their tickets, live chat and phone all through different systems. There was no way to effectively assign tickets to different agents and no way to manage or record response times. By implementing a unified inbox, they were able to deliver enhanced efficiency and reduce their response time by 38%.
Pertemba results using eDesk
45% marketing growth, while maintaining 97.6%
“With eDesk we have managed to reduce our second line response team in a way that helps the company really grow. Even with more marketplaces being introduced, we can keep the support team small.”
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