eCommerce Customer Support That Runs Itself.
AI Agent and Helpdesk, built together for eCommerce. Automate up to 65% of customer support using real customer, order and product data from everywhere you sell.
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Supporting $25+ billion in eCommerce sales annually
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Exceptional eCommerce Customer Support. Driven by Intelligent Customer Engagement.
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One AI Agent.
Every Channel.
Automate up to 65% of customer support across every ecommerce platform you sell on all from a single mailbox. Your customers get fast, accurate, personalized answers on their channel of choice. You get time back to focus on growth, not tickets.
Explore eDesk
See how 5K+ eCommerce sellers use eDesk to cut support times in half and increase sales.
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Explore eDesk
Seamless, Intelligent, and Scalable Support with eDesk AI
We use generative AI to transform ecommerce support, automating responses and enhancing customer satisfaction.
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Customize without Compromise
We built eDesk customer support software to help eCommerce sellers grow—by engaging customers before the sale, simplifying support and building loyalty with every interaction.
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AI Agent
Achieve 4x improved productivity with next generation AI-driven & rule-based automations
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Chatbot
Built for eCommerce, our chatbot can answer queries on products, orders and much more
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Pre-sales
Turn conversations into conversions with Pre-sales mailbox and Pre-sales dashboard.
Reporting
Powerful built-in reports provide insights into key metrics for support, customers, products, and sales
Feedback
Enhance brand reputation with automated review requests and management of negative feedback
Knowledge Base
Reduce customer queries by up to 30% with Knowledge Base articles published on your website
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eCommerce Support That Scales With You
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Real Stories, Real Impact
How Sennheiser slashed response times by 61% as new ticket volumes surged by 24%
Read story)
Brandon BeckhameCommerce Support Specialist)
See how eDesk's AI Chatbot answers 70%+ of WaveSpa's customer queries in an instant
Read story)
Tom JeffreyCreative Director & Co-Founder)
40%Increase in Sales
With eDesk, we’ve experienced improved response times, enhanced customer satisfaction, and streamlined communication, all of which are critical factors in the competitive e-commerce landscape.
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Prabhat RaiCo-Founder)
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The tickets are automatically translated in their inboxes and auto-translated responses go back to our customers.
Read story38%reduction in response time
The tickets are automatically translated in their inboxes and auto-translated responses go back to our customers.
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Susie WaghornHead of Customer Service)
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Most PopularBuild a strong support foundation
Start with a 14-day free trial that includes every feature, then pick the plan that’s right for you.
Start for freeBuild an efficient, loyalty-driving support team
Start with a 14-day free trial that includes every feature, then pick the plan that’s right for you.
Start for FreeStreamline and optimize your entire support operation
Start with a 14-day free trial that includes every feature, then pick the plan that’s right for you.
Start for FreeCustom workflows and reports for large-scale brands
Start with a 14-day free trial that includes every feature, then pick the plan that’s right for you.
Contact SalesEverything in essential
- 1 online store/ marketplace
- Centralized support workspace
- Social messaging
- Live Chat
- AI powered chatbot*
Everything in essential, plus
- 5 online stores / marketplaces
- Ticket, agent & channel performance
- CSAT surveys
- 3rd party ticket collaboration
- Data migrations into eDesk
- Advanced sales, product & channel reports
- Chatbot branding removal
Everything in growth, plus
- 10 online stores / marketplaces
- Detailed Reporting Extracts
- Custom Roles & Permissions
- Advanced RESTful API
- Custom Fields
- 2FA Access
- Assisted Onboarding & Training
everything in professional, plus
- Unlimited number of online stores/ marketplaces*
- JSON extracts for BI imports
- Multi-Brand workflows
- Dedicated account manager
- Tailored onboarding
$39$49
per agent/ month$89$115
per agent/ month$119$149
per agent/ month