Creavea is an art supplies platform and marketplace. Offering top brands and more than 300,000 products for a range of creative activities include sewing, scrapbooking, card-making, and art, Creavea marketplace attracts creative customers from all over France.
How does Creavea work with eDesk?
Once you connect your Creavea to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
Connect Creavea to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.
What are the benefits of using the Creavea app?
Connecting your Creavea account to eDesk will allow you to see all your buyer messages from that Creavea account directly in your eDesk Mailbox.
You will also see the relevant Creavea customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.
All your orders on Creavea will be displayed within your eDesk account too.
You can also take advantage of all the amazing features eDesk has to offer:
Full team and Creavea channel reporting
Built in auto replies
Manage your Creavea marketplace SLAs
Auto-translate your messages
Respond faster with snippets and templates