Subscribe and we will keep you updated.
Drafting support responses on Amazon is a tightrope walk: the message must be fast enough to meet the 24-hour SLA, empathetic enough to prevent negative
A significant drain on support resources is the repeat contact—a customer who opens multiple tickets for the same issue, often because their initial message was
In high-stakes Amazon support, every minute an agent spends escalating a ticket to a manager or compliance team is a minute lost to the 24-hour
The most common support tickets on Amazon are often not the customer’s fault; they are a direct result of a flaw in the seller’s operations
Customer service automation has evolved from a nice-to-have feature to an essential business tool. As we approach 2026, artificial intelligence, machine learning, and omnichannel support
The most significant bottleneck in Amazon customer support occurs when an agent has to leave the help desk to take action. When a customer messages
In a high-volume Amazon sales environment, resource allocation is everything. Training your support agents on complex, low-frequency issues (like Intellectual Property claims) when 80% of
For sellers operating across global Amazon marketplaces—from Germany and France to Japan—the language barrier is one of the most significant, yet overlooked, threats to compliance.Â
Every successful multi-channel seller faces the core philosophical question: Who owns the customer? When a customer purchases your product on Amazon, Amazon owns the transaction
One of the most confusing customer support tickets Amazon sellers receive relates to “Ghost Orders” or “Pending Orders.” A customer contacts you insisting they placed
The period from Black Friday through Christmas (Q4) is the most profitable—and most dangerous—time for Amazon sellers. The massive influx of orders guarantees an equal
The Amazon Buyer-Seller Messaging Service is a restrictive environment, making complex troubleshooting (e.g., sharing videos, detailed technical schematics, or photos) frustratingly difficult. Naturally, support agents
