The Gorgias Alternative Built for Marketplace Sellers
You already sell on Amazon or eBay as well as your own store, and Gorgias only reaches those marketplaces through a bolted-on bridge, then bills your AI twice for the same conversation.
eDesk connects every channel directly, includes AI in the price, and charges per agent, not per ticket, so your bill does not spike the moment sales do.
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Short Answer
Gorgias is built for Shopify-first stores and reaches Amazon, eBay, and Walmart only through a third-party bridge such as ChannelReply, while billing its AI Agent per resolution on top of a ticket-volume plan, and a fully automated conversation is billed as both a ticket and a resolution. eDesk connects to 300+ marketplaces and webstores directly, includes AI in the price, and charges per agent rather than per ticket, so cost does not rise with sales volume. For a Shopify-only store, eDesk for Shopify covers the same ground from $59/month with AI included.
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Built for Sellers Who
Sell on Amazon, eBay, or Walmart as well as their own store
Deal with Amazon's 24-hour response rule every day, weekends and holidays included
Want a flat price that does not rise the moment Black Friday or Prime Day hits
Are tired of an AI-resolved conversation getting billed twice, once as a ticket and once as a resolution
Run more than one store or brand from one team
Are Shopify-only and still want AI included in the price, not billed per resolution
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eDesk Versus Gorgias | eDeskStart free trial | GorgiasContact us | |
|---|---|---|---|
| Features | |||
| Built for | Marketplace sellers running Amazon, eBay, Walmart, and a webstore | Shopify-first D2C stores | |
| Marketplace integrations | Direct: Amazon, eBay, Walmart, Mirakl marketplaces, and 300+ more | Via third-party bridge (e.g. ChannelReply), not native | |
| AI | Included in every plan | Billed per resolution: $0.90 (annual) to $1.00 (monthly); a resolved conversation is also billed as a ticket | |
| Pricing model | Per agent, unlimited tickets | Per ticket, unlimited agents; overage $0.32–$0.40 per ticket past the plan allowance | |
| Starting price | $39/agent/month, Essential plan (checked Sept 2026) | $10/month, Starter, 50 tickets (checked Sept 2026) | |
| Free trial | Yes, full feature set | Yes | |
| Onboarding | Personal onboarding included | Self-serve; dedicated success manager only on Advanced plan and above | |
| G2 rating | 4.5/5 (63 reviews, checked Sept 2026) | 4.6/5 (~800 reviews, checked Sept 2026) | |
Why eDesk Is Better Than Gorgias
Direct marketplace integrations
Gorgias is built around Shopify, and reaching Amazon, eBay, or Walmart means adding a third-party bridge like ChannelReply on top of your plan. eDesk connects to all three directly, along with 300+ other marketplaces and webstores, so every marketplace query lands in the same inbox with nothing extra to configure or pay for.
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Marketplace SLAs tracked automatically
Amazon expects a reply within 24 hours, every day of the year, weekends and holidays included, and a late response hits your account health. eDesk tracks marketplace response-time SLAs automatically and flags at-risk tickets before they breach, so the 24-hour rule stops being something an agent has to remember at 11pm on a Sunday.
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Order context from every channel
Gorgias's order data runs deepest on Shopify. eDesk pulls order, product, and shipping details into the ticket automatically across every connected marketplace and webstore, not just one, so agents get the same context whether the message came from Amazon, eBay, or the website.
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Predictable pricing
Gorgias bills by ticket volume, which means the exact weeks a seller needs support most, Black Friday, Prime Day, a viral moment, are the weeks the bill grows fastest. eDesk charges per agent with unlimited tickets, so a sales spike does not turn into a pricing spike.
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Multi-store support
Running more than one store or brand from one team is a core eDesk use case, with multi-store and multi-brand management included rather than requiring a higher tier or a separate account per store.
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Pricing Compared | eDeskStart free trial | GorgiasContact us | |
|---|---|---|---|
| Features | |||
| Entry plan | Essential: $39/agent/month | Starter: $10/month, 50 tickets | |
| Mid plan | Growth: $89/agent/month | Pro: $300/month (annual), 2,000 tickets | |
| Top published plan | Professional: $119/agent/month | Advanced: $750/month (annual), 5,000 tickets | |
| AI | Included on every plan | AI Agent: $0.90 (annual) to $1.00 (monthly) per resolution, billed on top of the ticket plan | |
| Overage | None, unlimited tickets on every plan | $0.32–$0.40 per ticket past the plan allowance, depending on tier | |
Five-agent team, normal month
Gorgias (Pro plan, annual billing, 2,000 tickets included, AI Agent automating roughly 30% of volume):
Pro plan: $300
AI Agent resolutions (~600 at $0.90 each): $540
Total: $840/month, within the included ticket allowance
eDesk (Growth plan, AI and all marketplace integrations included, unlimited tickets):
$89 x 5 agents = $445/month, flat
eDesk saves this team roughly $395/month in a normal month.
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Same team, a peak month (Prime Day or Black Friday)
Ticket volume triples during a major sales event, a realistic scenario for any seller running paid promotions on Prime Day or BFCM:
Ticket volume: ~6,000, which is 4,000 over the Pro plan's 2,000 allowance
Ticket overage (4,000 at $0.36): $1,440
AI Agent resolutions (~30% of 6,000 = 1,800 at $0.90): $1,620
Total: $300 base + $1,440 + $1,620 = approximately $3,360/month
eDesk stays flat at $445/month. No ticket meter, no overage tier, no bill that moves with your best sales week.
Switching
Moving off Gorgias does not mean starting from zero. eDesk's migration assistance brings over:
Open and historical tickets
Contacts and customer records
Macros
Tags
If you are still under contract elsewhere, eDesk's migration team will talk you through your options and partner with you at every step so your team is set up for long-term success, not just a data dump on day one.
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FAQs
Answers to frequently asked questions
Does Gorgias integrate with Amazon?
Not natively. Gorgias requires a third-party bridge such as ChannelReply to pull in Amazon, eBay, or Walmart messages and order data. eDesk connects to all three directly, with order details built into every ticket.
How does Gorgias pricing compare with eDesk?
Gorgias bills by ticket volume, with overage charges once you exceed your plan's allowance and a separate per-resolution fee for AI, sometimes billing the same automated conversation twice. eDesk charges per agent with AI and unlimited tickets included, so cost stays flat regardless of volume.
Can I move my tickets and macros from Gorgias to eDesk?
Yes. eDesk's onboarding team migrates your tickets, contacts, macros, and tags, and will work with you directly if you are still under contract elsewhere.
Does eDesk cover what Gorgias Convert does?
Yes. eDesk's Pre-sales tools and live chat, powered by the same AI Agent already in your plan, detect buying-intent questions and turn browsers into buyers without a separate paid subscription. eDesk also reaches Amazon, eBay, and Walmart directly, marketplaces that Convert's Shopify-based campaigns do not touch.
Which is better for marketplace sellers?
eDesk. It is built for sellers running Amazon, eBay, Walmart, and a webstore from one team, with order data and marketplace SLAs handled natively. Gorgias is strongest for Shopify-only stores and reaches marketplaces only through a bolt-on bridge.
Is eDesk good for Shopify-only stores too?
Yes. eDesk for Shopify covers a Shopify-only store from $59/month with AI included, so you are not locked out of eDesk's marketplace-ready features if you decide to expand beyond your own store later.