Built for growing Shopify businesses
Shopify support that grows as fast as your sales do
As your sales grow, so do your customer messages. eDesk Shopify Seller Support brings email, live chat and AI together in one place, built specifically for Shopify, from $49 a month.
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Built For Growing Shopify Businesses
You have been running your store for a while now. Sales are picking up, and so are the customer messages coming through email, live chat and comments. eDesk Shopify Seller Support brings it all into one place, without a big investment in new infrastructure.
Selling steadily on Shopify, with support requests starting to pile up
Managing customer messages across email and live chat
Wanting AI to take the repetitive questions off your plate, like order status
Not ready to overhaul your whole setup just to keep up with support
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Compare eDesk Shopify Plans | Seller SupportStart free trial | GrowthStart free trial | ProContact us | |
|---|---|---|---|---|
| Features | ||||
| Monthly price | $59 | $199 | $399 | |
| Price on annual billing | $49 | $179 | $379 | |
| Support tickets per month | 300 | 1000 | 2000 | |
| Included AI Agent resolutions | 100 | 200 | 300 | |
| Additional AI Agent resolution | $0.99 | $0.99 | $0.99 | |
| Shopify stores | 1 | Up to 3 | Up to 10 | |
| Support | Email support | Email and chat support | Priority support | |
| Onboarding | Self-service | Guided setup | Guided implementation | |
What's Included in Seller Support
eDesk Shopify Seller Support covers everything a growing Shopify business needs to manage support properly, without overhauling your setup. At $49 a month, it includes:
300 support tickets a month
100 AI Agent resolutions, with additional resolutions at $0.99 each
Email, live chat and social channels included from day one, not locked behind a higher tier
Reporting and workflow automation included as standard
Self-service setup, live the same day, no demo required
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Seller Support vs Gorgias | eDesk Shopify Seller SupportStart free trial | Gorgias 300-ticket pkgContact us | |
|---|---|---|---|
| Features | |||
| Monthly price | $59 | $90 | |
| Price on annual billing | $49 | $77/month | |
| Support tickets per month | 300 | 300 | |
| Included AI Agent resolutions | 100 | 30 | |
| Additional AI Agent resolution | $0.99 | $1.50 | |
| Shopify stores | 1 | Included | |
| Included | Included | ||
| Live chat | Included | Included | |
| Social channels | Included | Included | |
| AI Agent | Included | Included | |
| Reporting | Included | Included | |
| Workflow automation | Included | Included | |
Why A Shopify-Specific Help Desk
Generic support tools treat every merchant the same. eDesk Shopify Seller Support doesn't.
AI Agent pulls real order context from your Shopify store and follows the procedures you set for order status, pre-sales questions, returns and cancellations. You decide which procedures it can run and when it hands off to you.
The Shopify support problems eDesk solves
Pick a problem to see how eDesk handles it.
Every conversation, full context
Yes. Every eDesk ticket shows the customer's Shopify order history, product details and shipping status. Their past conversations sit right beside it. So your agents never have to ask "What's your order number?"
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Fix orders without switching tabs
You can process Shopify returns and cancellations right inside eDesk. Agents can adjust an order from the same ticket too, so nobody has to open Shopify in another tab.
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Let AI answer "Where's my order?"
Hand those tickets to AI Agent. It reads live order and tracking data from your Shopify store and replies 24/7. Anything tricky goes straight to your team. eDesk's AI Agent automates up to 65% of routine support tickets.
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AI that knows your latest stock
Yes. eDesk connects to your Shopify product feed and keeps the AI updated with product names, prices, descriptions and stock status, so shoppers get the right answer straight away.
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Reply once, reuse forever
Save replies as macros, drop in names and order numbers with snippets, and set workflow rules that tag, prioritise and assign tickets the moment they arrive.
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Urgent tickets jump the queue
eDesk tags every new ticket by topic, language and priority. SLA rules escalate anything that waits too long, and collision detection stops two agents replying to the same customer.
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The Shopify support problems eDesk solves
All your stores, one inbox
How do I handle multiple Shopify stores in one helpdesk?
Connect every store to one eDesk account. Seller Support covers 1 store, Growth up to 3 and Pro up to 10. Saved views let each team work its own queue.
Turn questions into sales
Can my Shopify support team help drive more sales?
eDesk Pre-sales spots messages from shoppers close to buying, like "Does this come in blue?", and moves them to the front of the queue so your team replies while the shopper is still on your site.
Switch without losing a message
Can I switch to eDesk without losing my messages?
Yes. eDesk can handle the migration for you, with nothing lost in the handover. The native Shopify integration gets your team working within minutes.
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Why do Shopify sellers trust eDesk?
eDesk is rated 4.8 out of 5 on the Shopify App Store, 4.5 on G2 and 4.4 on Capterra. It connects with 300+ integrations, and eDesk's own support team works to a same-day SLA guarantee.
- 4.8 out of 5Shopify
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- 4.5 out of 5G2
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- 4.4 out of 5Capterra
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FAQs
Answers to frequently asked questions
What's included in Seller Support?
Email, live chat, social channels, AI Agent, reporting and workflow automation, all included from $49 a month.
How do I know it's time to move on from email alone?
If customer messages are starting to get missed, duplicated or take too long to answer, that's usually the sign. Seller Support brings everything into one place instead of scattered inboxes.
How many tickets and AI resolutions do I get?
eDesk Shopify Seller Support includes 300 support tickets and 100 AI Agent resolutions a month. Additional AI resolutions are $0.99 each.
Do I need to book a demo?
Not to get started on Seller Support. It's self-serve, so you can sign up and get connected without booking a call. Growth and Pro include guided setup and guided implementation if you'd rather have help.
What if I sell on more than Shopify?
eDesk for Shopify is built for sellers on Shopify alone. If you are also selling on marketplaces like Amazon, eBay or Walmart while you are still small and scaling, eDesk for Shopify covers multiple platforms from one plan.
Can I upgrade later?
Yes. Growth and Pro add more tickets, more AI Agent resolutions and support for additional Shopify stores as you grow.
How does Seller Support compare to Gorgias?
At the 300-ticket level, Seller Support includes more AI Agent resolutions for a lower price than the comparable Gorgias package, and additional resolutions cost less per use. See the comparison table above for the full breakdown.