Darty is a retail chain in France that operates a busy marketplace and more than 200 stores. Darty’s electronic product range includes household appliances, mobile devices and computers, and Darty also offers homewares, furniture, sports equipment, games and more.
How does Darty work with eDesk?
Once you connect your Darty to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
Connect Darty to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.
What are the benefits of using the Darty app?
Connecting your Darty account to eDesk will allow you to see all your buyer messages from that Darty account directly in your eDesk Mailbox.
You will also see the relevant Darty customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.
All your orders on Darty will be displayed within your eDesk account too.
You can also take advantage of all the amazing features eDesk has to offer:
Full team and Darty channel reporting
Built in auto replies
Manage your Darty marketplace SLAs
Auto-translate your messages
Respond faster with snippets and templates