Ubaldi

Deliver seamless customer support on Ubaldi with eDesk. By connecting your Ubaldi account to eDesk, you can consolidate messages, orders, and essential information from Ubaldi and your other sales and communication channels in one centralized platform, streamlining your Support Team's workflow.

Send/receive messages to/from your Ubaldi customers.

Benefits

  • Use eDesks smart inbox to effectively manage Ubaldi SLAs. Automatically centralize and prioritize expiring tickets from Ubaldi and other sales channels in eDesk to meet customer expectations
  • Equip your agents with the context needed to provide quick and informed responses with all customer and order data automatically attached to each eDesk ticket
  • Resolve customer issues in a flash with automatic ticket creation when an incident is raised in Mirakl. You’ll have flexibility to message either the customer or Ubaldi centrally, when operator intervention is necessary.
  • Leverage built-in AI automations to create prompt, personalized responses, using message templates and snippets to auto-populate relevant customer order data from Ubaldi.
  • Utilize comprehensive reporting features to analyze support performance for Ubaldi against other channels, make data-driven decisions, and enhance overall efficiency.
  • Auto-translate messages for a global audience, expanding your reach and breaking language barriers on the Ubaldi marketplace.

Streamline Ubaldi customer support with centralized customer and operator communications in eDesk.

Categories
Resources

Explore 250+ other apps & integrations

Showroomprivé

Stadium

About Stadium Stadium is a Swedish company that sells sports and sports fashion at the best prices. Stadium is a well-known brand throughout Sweden, in ...

Retif

About Retif Retif is a European leader providing services, fittings, and equipment to shops, boutiques and offices. Retif sources the best products at the best ...

MediaMarkt Germany

About MediaMarkt Operating in 13 countries and selling over 200 brands, MediaMarkt is Europe’s biggest retailer of consumer electronic goods. Retail partners for the MediaMarkt ...