Ubaldi

Deliver seamless customer support on Ubaldi with eDesk. By connecting your Ubaldi account to eDesk, you can consolidate messages, orders, and essential information from Ubaldi and your other sales and communication channels in one centralized platform, streamlining your Support Team's workflow.

Send/receive messages to/from your Ubaldi customers.

Benefits

Use eDesks smart inbox to effectively manage Ubaldi SLAs. Automatically centralize and prioritize expiring tickets from Ubaldi and other sales channels in eDesk to meet customer expectations
Equip your agents with the context needed to provide quick and informed responses with all customer and order data automatically attached to each eDesk ticket
Resolve customer issues in a flash with automatic ticket creation when an incident is raised in Mirakl. You’ll have flexibility to message either the customer or Ubaldi centrally, when operator intervention is necessary.
Leverage built-in AI automations to create prompt, personalized responses, using message templates and snippets to auto-populate relevant customer order data from Ubaldi.
Utilize comprehensive reporting features to analyze support performance for Ubaldi against other channels, make data-driven decisions, and enhance overall efficiency.
Auto-translate messages for a global audience, expanding your reach and breaking language barriers on the Ubaldi marketplace.

Streamline Ubaldi customer support with centralized customer and operator communications in eDesk.

Resources

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