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Yahoo
By connecting your Yahoo account to eDesk, you will have access to all your emails alongside messages from other sales and communications channels to help your Support Team stay on top of tickets and respond directly from eDesk. You can connect all your Yahoo email accounts so you can prioritize tickets, have all the information you need on-hand and respond faster to customer queries from one shared mailbox. All emails will continue to be delivered to your Yahoo account.
Benefits
Save time and effort by centralizing all emails into eDesks smart unified inbox
Prioritize and assign Yahoo tickets to agents based on query type, response time and more to ensure customer expectations are met.
Improve team collaboration with the internal notes, and @mention features in eDesk to help remote colleagues to work collectively to resolve queries.
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