Author: Ann O'Sullivan

UK eCommerce businesses that move beyond basic name personalisation to leverage comprehensive customer data insights can increase revenue by 10-15% while building stronger customer relationships.

The mobile commerce revolution has fundamentally transformed how UK consumers shop and expect customer service. With mobile commerce (m-Commerce) accounting for 55% of all eCommerce

Bottom Line Up Front: UK GDPR compliance isn’t just about avoiding fines—it’s your most powerful tool for building customer trust. With over 2,245 GDPR fines

The Global Opportunity for UK Businesses UK businesses are increasingly looking beyond domestic borders to fuel growth. Recent research shows that almost a third (28%)

The UK retail landscape experiences dramatic seasonal fluctuations that can make or break your yearly performance. According to Statista forecasts, in 2024 the total value

With UK eCommerce sales set to hit £177B in 2024 and 1M users by 2025, great customer service is now essential. Live chat UK eCommerce

Social media customer service UK has evolved from a nice-to-have to an absolute necessity for brands looking to maintain competitive advantage in 2025. With 56.2

In the competitive UK eCommerce landscape, where retail ecommerce sales reached £177.11 billion in 2024 and about 50 million people are expected to be e-commerce

In the rapidly evolving world of UK eCommerce, understanding consumer rights and creating effective returns policies isn’t just about legal compliance—it’s about building trust, reducing

The UK’s eCommerce landscape is booming, with the UK expected to have 1 million eCommerce users by 2025 and retail eCommerce revenue projected to reach

‘Where is my order?’ (WISMO) is one of the most frequent support queries for ecommerce businesses – and one of the most preventable. With the

Peak seasonal sales periods like Black Friday and Christmas bring a surge in sales, and with that, a dramatic increase in customer support volume.  But