Author: Ann O'Sullivan

Amazon has officially launched Amazon.ie, which means customers in Ireland can now benefit from access to over 200 million products, one-day deliveries, and a Prime

As AI technology continues to advance at an alarming pace, a new type of intelligence system is emerging – agentic AI. Unlike traditional AI assistants,

The rapid evolution of artificial intelligence in the last ten years has transformed how industries are run all over the world. From cybersecurity to healthcare,

Artificial intelligence is transforming the way businesses handle customer support. But you know that, right? The question then, is how it can help you and

In eCommerce (where things change all the time and seemingly at the drop of a hat) delivering exceptional customer support is more important than ever.

In today’s highly competitive eCommerce landscape, delivering excellent customer support is no longer optional – it’s essential. Online shoppers expect instant responses, 24/7 availability and

Every eCommerce business owner knows the struggle: a surge of customer inquiries on products, order updates, and returns – hits all at once. How do

Running an eCommerce store on WooCommerce can be both rewarding and challenging. Managing customer inquiries, order issues, and product questions requires an efficient system to

Introduction to Ticketing Software As an eCommerce seller, you know ticketing software is a vital tool to efficiently manage customer support. It allows companies to

When running a Shopify store, seamless customer service is a key ingredient in your recipe for success. A Shopify store without customer support is like

When running a business, particularly in eCommerce (where, as you know only too well, the market evolves, pivots and changes at the drop of a

When managing a growing eCommerce business, offering exceptional customer support is non-negotiable. To do that, you need an effective eCommerce ticketing system that can handle