Returns. The dreaded word of every eCommerce seller. As well as the costs involved, there are the logistics of each return, which shaves important hours
Understanding the landscape of integrations between customer service platforms and eCommerce solutions like Shopify is vital for any online business. You might be contemplating whether
If you’re not using Shopify customer service apps for your online store, you’re missing out. There are several factors that help determine your eCommerce store’s
If you’re considering customer support software for your business, there’s a good chance you’ll come across Zendesk (and of course, Zendesk alternatives). And that’s not
Customer lifetime value (LTV or CLV) is a crucial metric that measures the total value a customer brings to a business over the course of
If there’s one thing that eCommerce offers in abundance, it’s flexibility. Unlike traditional brick-and-mortar stores, if your eCommerce strategy is failing or your products go
Do you ever think promoting your online store feels more like a chase than a marketing initiative? You’re not alone. In fact, marketers believe that
Does your business have value? We’re talking profit, growth, and reputation. All of these things contribute to the value of your business, but there are
Any eCommerce store owner knows that owning an online store comes with challenges. There’s the issue of how to provide excellent customer service, how to
There's nothing more frustrating than having a high cart abandonment rate and not knowing what the problem is, let alone how to fix it. The
Customer support is an integral part of selling online. Small issues left unresolved can escalate and have serious consequences for your reputation and seller rating.
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