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Any eCommerce store owner knows that owning an online store comes with challenges. There’s the issue of how to provide excellent customer service, how to
Personalization is the word on every eCommerce brands lips, and with good reason. If it isn’t on yours, it’s time you got in step. While
The Challenge: Deciphering Long and Complex Customer Messages In customer service, agents often face lengthy, disorganised, or emotionally charged messages from customers. And when we
In marketplaces like Amazon and eBay (which move in real-time, all the time), customer service speed and quality can directly impact your seller ratings and
If you sell on Amazon, every piece of negative feedback is more than just a digital slap on the wrist. It’s a direct hit to
If you’re an eBay seller, you don’t need us to tell you that dealing with eBay Resolution Centre cases can be a major pain point
Are you struggling to manage your Amazon customer reviews these days? Keeping up with all the tasks you have to manage as a seller is
Choosing the right Shopify theme for your Shopify store can be surprisingly hard. You want something fast, stylish, and flexible — but with so many
Looking for the best CRM for eCommerce success in 2025? Whether you’re running a Shopify store, managing multiple sales channels, or scaling a niche brand,
Introduction In eCommerce – where being reactive, accurate and customer-centric is everything – delivering prompt, efficient customer support is nothing short of crucial. Which is
Once a nice-to-have, live chat has evolved into a certified conversion machine – and in 2025’s competitive eCommerce world, it’s becoming one of the smartest
Returns are an inevitable part of running an online store, but they don’t have to be a profit killer. With the right returns management strategies,
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