Looking for the best Shopify customer service apps to streamline support, boost satisfaction, and simplify your life as a store owner? We’ve compared the top contenders in 2025 to help you choose the right eCommerce helpdesk for Shopify.
Whether you’re searching for the best help desk apps for Shopify, top-rated live chat apps, or powerful Shopify support tools, this guide will walk you through the best options available – highlighting their features, pricing, and Shopify integrations along the way.
Why You Need a Dedicated Shopify Customer Service App
Shopify merchants face unique customer service challenges – think high ticket volumes, multiple sales channels, and the need for real-time order visibility. A general-purpose helpdesk won’t cut it. That’s why choosing a Shopify ticketing system with deep platform integration is crucial.
A solid Shopify support tool should:
- Sync with your order data instantly
- Integrate with multichannel platforms (e.g., Amazon, eBay, social)
- Support automation and self-service
- Offer live chat for Shopify
- Scale with your business
Let’s see how the top Shopify customer service apps stack up.
Feature Comparison: Top Helpdesk & Live Chat Apps for Shopify
| Feature/Tool | eDesk | Gorgias | Zendesk | Freshdesk |
| Shopify Integration | ✅ Deep 2-way sync | ✅ | ✅ | ✅ |
| View/Edit Order Info in Tickets | ✅ | ✅ | ❌ | ❌ |
| Multi-channel Support (Amazon, eBay, etc.) | ✅ Native | ✅ (Limited) | ✅ (Add-ons) | ✅ (Add-ons) |
| Live Chat for Shopify | ✅ Included | ✅ | ✅ | ✅ |
| Automation & Macros | ✅ Advanced | ✅ | ✅ | ✅ |
| AI-Powered Responses | ✅ | ✅ | ✅ | ✅ |
| Self-Service/Help Center | ✅ | ✅ | ✅ | ✅ |
| Pricing (Starting at) | $59/month | $10/month* | $19/month* | $15/month* |
| Free Trial Available | ✅ 14 Days | ✅ | ✅ | ✅ |
*Prices are based on entry-level plans and may vary based on features or number of users.
Why eDesk Is the Best Help Desk App for Shopify
Among all the Shopify customer service apps, eDesk stands out for Shopify merchants because of its tight integration, real-time order visibility, and built-in multichannel capabilities.
🔹 Deep Shopify Integration
eDesk pulls in customer and order data automatically, so agents can view, edit, and respond – all from one dashboard.
🔹 Built for eCommerce
eDesk is more than a ticketing system. It’s a full-blown eCommerce helpdesk for Shopify, offering integrations with Amazon, eBay, Walmart, and more – perfect for omnichannel sellers.
🔹 Smarter Automation
From AI-generated replies to custom macros and SLA timers, eDesk’s customer support automation for Shopify saves time and boosts response rates.
🔹 Real-Time Live Chat for Shopify
Convert visitors into customers with embedded live chat, complete with order tracking and support escalation.
Ready to Upgrade Your Shopify Support Game?
If you’re looking for a Shopify customer service app that’s intuitive, powerful, and made for eCommerce, eDesk is your answer.
👉 Install eDesk on Shopify
👉 Book a Live Demo and see how eDesk can transform your support team.
In 2025, Shopify merchants need more than just a helpdesk – they need a smart, integrated customer support tool. From live chat apps for Shopify to Shopify ticketing systems, the tools we’ve compared above all have their strengths. But for those who want full visibility, multichannel support, and eCommerce-first automation, eDesk leads the pack.
Don’t just support your customers – wow them with eDesk.
