Find out how US Auto Parts reduced their customer support response time almost instantaneously in four simple steps.
Every 90 seconds, a store using Shopify makes its first sale. Here’s how eDesk’s ecommerce helpdesk enables you to improve customer service on Shopify.
Customer orientation involves always prioritizing the buyer. Learn how to become a customer oriented eCommerce business and find out how it boosts sales
Customer appreciation has never been more important. Learn the top ways to retain the loyal customers and keep them happy.
Find out the customer service skills that every support agent needs. From empathy to teamwork, which skills are essential in every customer support team?
Winning the Facebook very responsive to messages badge is all about fast customer service. Learn how to answer Facebook messages quickly and get the badge!
No matter what industry you’re in, you’re being measured against the best customer experience a consumer has had. Seems like a lot of pressure, right?
eCommerce packaging is often the only touchpoint your customers will have with your brand. Find out how to surprise, delight and think outside the box!
A clear, well-written eCommerce return policy helps you to provide an excellent customer experience, boost sales and minimize negative feedback.