All your eCommerce customer support tips, education and news

5 Best eCommerce Support Tools for Managing High Ticket Volumes

Ann O'Sullivan December 10, 2025

5 Best Zendesk Alternatives for eCommerce Customer Support in 2026

Ann O'Sullivan December 10, 2025

How to Turn Social Media Comments into Support Tickets: 6 Essential Tools

Ann O'Sullivan December 10, 2025

How to Link WhatsApp, Messenger, and Email: A Complete 5-Step Integration Guide

Ann O'Sullivan December 10, 2025

How to Solve Common Cross-Platform Support Challenges: Expert Solutions

Ann O'Sullivan December 10, 2025

How to Handle Amazon and eBay Messages: 5 Expert Tips for Sellers

Ann O'Sullivan December 10, 2025

How to Balance AI Automation with Live Agent Support

Ann O'Sullivan December 10, 2025

Top 7 Features to Look for in an AI Helpdesk Solution for eCommerce

Ann O'Sullivan December 9, 2025

5 Ways AI Makes Customer Service More Efficient

Ann O'Sullivan December 9, 2025

How AI Sentiment Analysis Tools Transform Customer Service in Real-Time

Ann O'Sullivan December 9, 2025

5 AI Trends Shaping eCommerce in 2026

Ann O'Sullivan December 8, 2025

8 Benefits of AI for Handling Returns and Refunds

Ann O'Sullivan December 8, 2025