All your eCommerce customer support tips, education and news

September Product Roundup: New reporting functionality, ManoMano integration and more!

Erin Bradley October 11, 2023

How to Reduce eCommerce Returns (And Why They Happen in the First Place)

Ann O'Sullivan September 25, 2023

Gorgias vs Zendesk

Cillian Bracken-Conway September 20, 2023

August Product Roundup: AI Composer, AI language localisation, and what’s to come!

Erin Bradley September 12, 2023

Coming soon: Buy with Prime in Shopify Checkout

Brendan Hughes September 7, 2023

Best Freshdesk Alternatives Focused on eCommerce Needs in 2025

Cillian Bracken-Conway August 30, 2023

Zendesk and Shopify – Does it work?

Ann O'Sullivan August 28, 2023

8 Top Gorgias Alternatives (And Why eDesk is #1)

Cillian Bracken-Conway August 25, 2023

6 Things You Can Do to Retain Your Black Friday Customers

Cillian Bracken-Conway August 23, 2023

Shopify’s Marketplace Connect (Formerly Codisto) – What Is It and What Does it Do?

Cillian Bracken-Conway August 17, 2023

Top Help Desk Apps for BigCommerce Sellers in 2025

Cillian Bracken-Conway August 3, 2023

July Product Roundup: External Ticket Sharing, Klaviyo Integration, Shopify Returns and More!

Erin Bradley July 31, 2023