Data-Driven Training: Identifying the Top 5 Ticket Reasons on Amazon to Customize Agent Training and Reduce Volume Ann O'Sullivan November 24, 2025
The Language Barrier on Global Amazon: Automating Multilingual Support to Maintain the 24-Hour SLA Ann O'Sullivan November 24, 2025
Amazon vs. Shopify: Who Owns the Customer? Using Support to Drive Repeat Purchases to Your Owned Store Ann O'Sullivan November 24, 2025
Diagnosing Order Errors: Identifying the Cause of ‘Ghost’ or ‘Pending’ Amazon Orders from a Support Perspective Ann O'Sullivan November 22, 2025
The Future of WooCommerce Integrations: AI, Automation, and Smarter Support Ann O'Sullivan November 22, 2025
FBM Challenges: Handling Complex Support Tickets for Orders You Fulfill Yourself (and the Compliance Risks) Ann O'Sullivan November 21, 2025
The Policy Maze: Navigating and Documenting Support Responses for Amazon’s Intellectual Property and Restricted Product Issues Ann O'Sullivan November 21, 2025
