eDesk logo

Happier customers.
Wherever you sell.

Built for eCommerce and powered by AI, eDesk combines everything you need to make support simpler, faster, more cost-effective.
Happier customers. Wherever you sell.

Supporting $20BN+ annual eCommerce sales worldwide for sellers large and small

Our clients include Carparts.com, Superdry and Cymax
Highly ranked on review websites

Everything you need for exceptional customer support

Eliminate chaos thanks to native integrations with all your sales and messaging channels.

No more tab switching or relying on third-party add ons. eDesk provides your team with a unified smart inbox that consolidates queries from all your sales and communications channels.

Unlock efficiencies with unrivalled native integrations:

MarketplacesAmazon, eBay, Walmart, Mirakl
Webstores Shopify, BigCommerce, Magento
Email Gmail, Outlook, Yahoo!…
Social Facebook, Instagram, WhatsApp
Tracking Aftership, Shippingbo, ShipStation…
support-centralize.png

Create fast, personalized experiences with instant access to the full context of each query

Only eDesk enables you to associate each customer message with the order and full customer history, across EVERY sales channel. Deploy personalization at scale by automatically using personal data in responses.

Everything you need to respond to a query in one place:

The Order The most recent order details
The Product See which products were purchased
The Delivery Delivery details & tracking link
The Customer Full order history, segmentation
The Sentiment AI-powered sentiment analysis
Create personalized experiences

Achieve 4x improved productivity with next generation AI-driven & rule-based automations

Create happier, more high-performing teams with eDesk’s AI-powered automations AND happier, more satisfied customers with rapid and personalized responses to queries 24/7.

Radically improve customer support performance with:

AI analysis Classifications, summaries, routing
AI responses Suggested responses, composer
AI automations Handsfree responses, rules-based…
Canned responses Templates, snippets, chatbots
Personalization Data on customer, product, tracking
AI driven and rule based automations

Resolve complex queries faster with market-leading collaboration features

Ensure customer questions are addressed comprehensively and rapidly, first time. With a suite of collaboration tools you can manually and automatically loop in and track responses from your colleagues.

Radically improve customer support performance with:

AI-driven agent routing Automatically assign tickets
@mention Quickly include colleagues in threads
Email Gmail, Outlook, Yahoo!…
Secure external escalate Ticket & customer data
Rules Automatically route based on message rules
Market leading collaboration features

Analyse and optimize support operations with comprehensive real-time reporting

A full suite of up to the minute reports on all aspects of your customer operations, enables you to make better decisions in resource, channel and product management.

Stay ahead with live reporting on:

SLAs Manage adherence to channel requirements
Coverage Shopify, BigCommerce, Magento
Team Handle times, response times, CSAT…
Channel Facebook, Instagram, WhatsApp
Product Aftership, Shippingbo, ShipStation…
Comprehensive real-time reporting

Reap the rewards of exceptional customer support with great customers reviews

eDesk’s Feedback module enables you easily automate review requests to happy customers, ensuring you achieve the highest volume of 5-star reviews; enabling you to grow faster and scale more profitably.

Stay ahead with live reporting on:​

Get great customer reviews

Explore our interactive demo

See how 5K+ eCommerce sellers use eDesk to cut support times in half and increase sales.

“With eDesk, integrating every marketplace makes it so much easier to provide the same level of service to all marketplaces, helping us achieve 97.6% SLA compliance.”
Irene Epp, Service Delivery Manager, Pertemba Global. Read their story →
Pertemba logo

Deliver instant support, earn more sales

Resolve up to 70% of web sales and service queries 24/7. Built for eCommerce, our AI chatbot can answer queries on products, orders and much more. Learn more

“With eDesk we have seen response times improve by over 60%, which is a vast improvement, even though we have had 3x the number of tickets.”

Prabhat Rai, Co-Founder, Life Interiors International. Read their story →
Life Interiors logo

Integrate your entire tech stack without any pricey add-ons

eDesk offers an unrivalled suite of integrations with sales channels, communications and order management solutions; ensuring you can efficiently scale your eCommerce operations.
eDesk integrates with multiple marketplaces and channels
“On Monday morning, we could have a stack of two or three hundred emails. Before eDesk, this took days to clear, but with eDesk, it was empty before lunchtime. eDesk makes replying to customer queries easy. You have the tracking number, customer order, and thread of old messages.”
Peter Walsh, CEO at Tekeir. Read their story →
Tekeir logo

See how eDesk can improve your customer experience, your way

Everything eDesk has to offer, explained in only 90 seconds

Watch our short demo video showing how eDesk can immediately start saving your business time and money with better, more automated customer support.

Let our product specialists walk you through eDesk and answer any questions

Don’t play a guessing game of how to improve your support. Our experts are on call to listen to your pain points and find solutions, fast.

eDesk live demo

Not ready to connect a channel but still want to explore eDesk? Try our product tour.

Our guided interactive tour of a demo environment gives you a feel for how it all works – at your own pace

It looks like you’re using a phone! For the best experience, we recommend viewing our guided tour on a tablet, laptop, or desktop computer to enjoy all its features on a bigger screen.
Self serve product tour

Try eDesk for free: the best way to really see how your support can improve

Sign up for a 14-day free trial and test out all of eDesk’s features – including our full AI suite.

14-day trial | No credit card required | Guided setup

“Ava AI chatbot pretty much understands our products better than us. With a 70% deflection rate, the biggest impact is that we haven’t had to scale up our customer service team during peaks.”
Tom Jeffrey, Co-Founder, Wave Spas. Read their story →
Wave spas logo

Top eCommerce Support Resources

Access the most valuable resources for optimizing your eCommerce support and driving customer satisfaction.