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The Knot

Deliver seamless customer support on The Knot with eDesk. By connecting your The Knot account to eDesk, you can consolidate messages, orders, and essential information from The Knot and your other sales and communication channels in one centralized platform, streamlining your Support Team's workflow.

Send/receive messages to/from your The Knot customers.

About The Knot

The Knot is a wedding planning platform based in the USA that provides its customers with everything they need to plan the perfect wedding. Its partners offer venues, salons, catering, wedding cakes, DJs, videographers, rentals, florists, jewellers and more.

How does The Knot work with eDesk?

Once you connect your The Knot to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
Connect The Knot to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.

What are the benefits of using the The Knot app?

Connecting your The Knot account to eDesk will allow you to see all your buyer messages from that The Knot account directly in your eDesk Mailbox.

You will also see the relevant The Knot customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.

All your orders on The Knot will be displayed within your eDesk account too.

You can also take advantage of all the amazing features eDesk has to offer:

A centralized inbox for all apps
Real-time dynamic Insights

Full team and The Knot channel reporting

Built in auto replies

Manage your The Knot marketplace SLAs

Auto-translate your messages

Respond faster with snippets and templates

Benefits

Use eDesks smart inbox to effectively manage The Knot SLAs. Automatically centralize and prioritize expiring tickets from The Knot and other sales channels in eDesk to meet customer expectations
Equip your agents with the context needed to provide quick and informed responses with all customer and order data automatically attached to each eDesk ticket
Resolve customer issues in a flash with automatic ticket creation when an incident is raised in Mirakl. You’ll have flexibility to message either the customer or The Knot centrally, when operator intervention is necessary.
Leverage built-in AI automations to create prompt, personalized responses, using message templates and snippets to auto-populate relevant customer order data from The Knot.
Utilize comprehensive reporting features to analyze support performance for The Knot against other channels, make data-driven decisions, and enhance overall efficiency.
Auto-translate messages for a global audience, expanding your reach and breaking language barriers on the The Knot marketplace.

Streamline The Knot customer support with centralized customer and operator communications in eDesk.

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Resources

How to connect The Knot with eDesk »

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