Where Intelligent Engagement turns
conversations into conversions

Built for eCommerce, eDesk Pre-sales uses AI and your product content to detect pre-sale questions and help agents respond with answers that drive revenue — wherever you sell.

Join us June 26th for a conversation with Vintage Honey Pots on eDesk PreSales 👉

“Answering pre-sale queries faster makes our customers happy & drives sales. eDesk’s Pre-sales dashboard gives us key metrics so we can incentivize the team to see who our best pre-sales agents are, and see our revenue impact on the business.”

– Amy, eCommerce Manager

Pre-sale query examples

Pounce on selling opportunities early

Showcase your team's value

Pre-sales dashboard metrics

Pre-sales can help you handle:

Peak season

Turn your busiest season into your best season. AI sorts sales opportunities into a focused inbox so you can convert faster, backed by AI that helps your team close more deals. No more lost leads or overwhelmed staff. Instead, prove exactly how your team turns conversations into cash—all year round.

Product launches

Mission control for launch day. Watch as support conversations become product adoption metrics you can celebrate. Prove exactly how your team turns launch-day chaos into long-term customers—from day one through every product cycle.

Leadership pressure

No more struggling to demonstrate impact or justify resources. eDesk insights transform support conversations into business value metrics your executives understand. Prove exactly how your team turns customer challenges into retention and growth—from quarterly reviews to budget season.

Pre-sales dashboard metrics

AI Assist features

Book a demo to see how eDesk can help you grow

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