Operating in 13 countries and selling over 200 brands, MediaMarkt is Europe’s biggest retailer of consumer electronic goods. Retail partners for the MediaMarkt Germany marketplace benefit from MediaMarkt’s high-profile brand and established customer base.
How does MediaMarkt work with eDesk?
Once you connect your MediaMarkt to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
Connect MediaMarkt to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.
What are the benefits of using the MediaMarkt app?
Connecting your MediaMarkt account to eDesk will allow you to see all your buyer messages from that MediaMarkt account directly in your eDesk Mailbox.
You will also see the relevant MediaMarkt customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.
All your orders on MediaMarkt will be displayed within your eDesk account too.
You can also take advantage of all the amazing features eDesk has to offer:
Full team and MediaMarkt channel reporting
Built in auto replies
Manage your MediaMarkt marketplace SLAs
Auto-translate your messages
Respond faster with snippets and templates