Author: Ann O'Sullivan

How Customer Service Affects Conversion Rates: 18 Optimization Tactics

Ann O'Sullivan October 28, 2025

How to Handle Angry Customers in eCommerce: Scripts & De-escalation Techniques

Ann O'Sullivan October 28, 2025

25 Customer Service Tasks You Can Automate in Your eCommerce Business

Ann O'Sullivan October 28, 2025

Customer Support Software for eCommerce: What Makes It Different from B2B Solutions

Ann O'Sullivan October 28, 2025

How Better Customer Service Increases Amazon Sales: Data-Backed Insights

Ann O'Sullivan October 28, 2025

15 Customer Service Metrics That Actually Impact Your Bottom Line

Ann O'Sullivan October 28, 2025

Bigcommerce vs Shopify Plus vs Magento

Ann O'Sullivan October 24, 2025

The Connection Between eBay Customer Service and Sales Performance

Ann O'Sullivan October 23, 2025

Mastering Amazon’s Messaging System: Response Times, SLAs & Best Practices

Ann O'Sullivan October 22, 2025

Using Customer Support Data for Amazon Product Research & Selection

Ann O'Sullivan October 20, 2025

Turning Frowns Upside Down: Effectively Managing Negative Reviews and Feedback for Your UK Brand

Ann O'Sullivan October 17, 2025

Magento AI: The Future of Integrations and Automation for eCommerce Sellers

Ann O'Sullivan October 17, 2025