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If you sell on both Amazon and eBay, you know the feeling. A customer message comes in. You reach for your standard response template. Then
When a customer buys your product on TikTok Shop during a live stream, they expect an answer to their question in minutes, not hours. That’s
Growing sales across borders is exciting until your first customer from Germany emails with expectations that differ completely from your US buyers. Multiply that by
Your customer ordered your product weeks ago. They’ve been looking forward to it. The box arrives at their door, and in those first 30 seconds
When you enroll in Amazon FBA courses, you get the essentials. You learn product research. You study supplier sourcing and listing optimization. You dive into
Good customer service on eBay isn’t just about responding to messages. It directly affects your visibility in search results, your seller rating, and ultimately, your
eCommerce customer support is evolving faster than ever. In 2025, the brands winning are the ones moving beyond reactive support. They’re using AI to predict
Every second, eCommerce sellers are learning a hard lesson: customers expect faster responses, smarter support, and seamless experiences across every channel. The data backs this
Amazon’s messaging system can feel like walking a tightrope. One misstep with your response time or message content, and you risk damaging your seller account
Freshdesk works fine for IT support teams and general customer service. But if you sell on Shopify, Amazon, or eBay, you know it falls short.
Your customers expect answers fast. When someone lands on your Shopify store with a question about sizing, shipping, or a product feature, they want help
Your customer buys on Amazon on Monday, leaves a question on Instagram on Wednesday, and reaches out through your website on Friday. They expect you
