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Takeaway 1. The shift to digital in 2020 has led to a $400B eCommerce logjam, with 1 in 6 online purchases generating a customer support
CEO Alex Payne discusses the future of eDesk, as the company enters the next phase of its growth. Online shopping has changed… forever. Over the
Being an eBay seller can be fun, flexible and of course highly lucrative. It’s the second most important online marketplace in the US and remains
One of the biggest opportunities for online retailers is to grow sales by finding new channels. Online marketplaces are a great way to do this
Over the past decade, the growth of eCommerce has been phenomenal and it won’t be slowing down any time soon. Don’t just take our word
With 133 million buyers, eBay is one of the world’s most popular online marketplaces. As a seller on the site, you know how competitive it
A recent study by Barilliance.com found that the rate of online shopping cart abandonment is up. It found that over ¾ of shoppers leave a
Did you know that Fulfillment by Amazon (FBA) isn’t just for Amazon sellers? If you sell on eBay or your own web store, you can
Retaining customers is more cost-effective and profitable than acquiring new ones. That’s an undeniable fact. But with the average eCommerce customer retention rate hovering around
Negative feedback on eBay is like a black mark on a seller’s status—and knowing whether and how to respond to it can prove challenging. After
Amazon is changing its returns policy for marketplace merchants that don’t use its fulfillment program. Third-party sellers who opt to ship orders themselves will be subject to
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