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In eCommerce, Service Level Agreements (SLA’s) are synonymous with marketplaces who use them to ensure third-party sellers deliver customer service to their clients within an
Returns. The dreaded word of every eCommerce seller. As well as the costs involved, there are the logistics of each return, which shaves important hours
Understanding the landscape of integrations between customer service platforms and eCommerce solutions like Shopify is vital for any online business. You might be contemplating whether
If you’re not using Shopify customer service apps for your online store, you’re missing out. There are several factors that help determine your eCommerce store’s
If you’re an online seller seeking a customer support solution tailored to your unique needs, it’s crucial to explore Zendesk alternatives that cater specifically to
Customer lifetime value (LTV or CLV) is a crucial metric that measures the total value a customer brings to a business over the course of
Picture this: you’re running a thriving online store, but every time you want to make a simple design change, you hold your breath, hoping the
Do you ever think promoting your online store feels more like a chase than a marketing initiative? You’re not alone. In fact, marketers believe that
Does your business have value? We’re talking profit, growth, and reputation. All of these things contribute to the value of your business, but there are
There’s nothing more frustrating than having a high cart abandonment rate and not knowing what the problem is, let alone how to fix it. The
Customer support is an integral part of selling online. Small issues left unresolved can escalate and have serious consequences for your reputation and seller rating.
Did you know that over 60% of US online retail purchases were made through Amazon last year? Amazon’s hold over eCommerce is well established, with
