Digital transformation and e-commerce: 6 customer expectations you must meet
If there’s one thing successful business owners excel at, it’s adapting.
Cillian Bracken-Conway
April 27, 2026
Category: Resources
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7 Ways to Take Personalization in eCommerce Beyond Targeted Emails
Twenty years ago, a young entrepreneur told The Washington Post, “If we have 4.5 million customers, we shouldn’t have one store. We should have 4.5
Cillian Bracken-Conway
April 27, 2026
Introducing eDesk by xSellco
Sell smarter and faster with our latest product, eDesk
Cillian Bracken-Conway
April 27, 2026
Increase Your Amazon Seller Rating With Persuasive Language
The first rule of selling on marketplaces is: don’t ask for positive feedback — not directly anyway. The upside of the rule is that Amazon and eBay
Lisa Byrne
April 27, 2026
How to Handle Amazon FBA Shipping and Returns
FBA sellers often let Amazon take care of everything. If you’re serious about running a successful FBA business, you can’t afford to take chances. Here’s
Cillian Bracken-Conway
April 27, 2026
How to Provide Exceptional Customer Service on eBay
If you’re selling on eBay, it’s a safe bet to assume that one of the most time-consuming processes you deal with is customer support. While
Cillian Bracken-Conway
April 27, 2026
How to Stop Customer Complaints Before They Happen
No matter how well you run your ecommerce business, you can’t please everybody. The occasional customer complaint is almost inevitable for online sellers, especially if
Cillian Bracken-Conway
April 27, 2026
A Successful eCommerce Business Born Out of a Bad Experience
Ever since Skullsplitter Dice founder Ted Cory had a bad experience with a Dungeons & Dragons product he bought online, building a business for role-playing
Lorna Franklin
April 27, 2026
How Public Desire Nails Customer Experience
With over 1 million followers on Instagram, the brand has truly capitalized on the rise of the millennial shopper, the biggest and highest-spending generation in
Lorna Franklin
April 27, 2026
8 experts share unique customer service tips
You’ve heard it all before: be knowledgeable, positive and clear. That advice is repeated constantly when it comes to customer service—but it only covers the
Cillian Bracken-Conway
April 27, 2026
How to Get More eBay Positive Reviews: Sellers Guide (2021)
On eBay, there’s one thing that will increase your visibility more than anything else—positive feedback. It’s one of its core ranking factors. That means the
Cillian Bracken-Conway
April 27, 2026
Drop shipping on Amazon: everything you need to know
Think you can’t succeed on Amazon? Think again. More than 140,000 small and mid-size businesses selling on the site eclipsed over $100,000 in annual sales in 2017, and
Cillian Bracken-Conway
April 27, 2026