Founded in 1979, the Bricomarché brand has developed five areas of expertise to meet the needs of its customers: DIY, construction, gardening, decoration and pet shops.
How does Bricomarché work with eDesk?
Once you connect your Bricomarché to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
Connect Bricomarché to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.
What are the benefits of using the Bricomarché app?
Connecting your Bricomarché account to eDesk will allow you to see all your buyer messages from that Bricomarché account directly in your eDesk Mailbox.
You will also see the relevant Bricomarché customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.
All your orders on Bricomarché will be displayed within your eDesk account too.
You can also take advantage of all the amazing features eDesk has to offer:
Full team and Bricomarché channel reporting
Built in auto replies
Manage your Bricomarché marketplace SLAs
Auto-translate your messages
Respond faster with snippets and templates