The holiday season is undoubtedly the most important time of year for eCommerce merchants. Sales from Cyber 5 (the five days between Thanksgiving to Cyber

Quando si parla di piattaforme di assistenza clienti, Zendesk e Freshdesk sono alcune delle soluzioni di helpdesk più conosciute sul mercato. Entrambe godono di una

Post di Brian Dean di Backlinko Sfruttare una categoria di prodotti di tendenza può essere una miniera d’oro per qualsiasi sito di eCommerce. Questo perché

With online sales activity increasing during the COVID-19 pandemic, more and more businesses are turning to eCommerce helpdesk software to boost their business. Transaction Intelligence

Takeaway 1. The shift to digital in 2020 has led to a $400B eCommerce logjam, with 1 in 6 online purchases generating a customer support

Business thrives on data, and none more so than eCommerce businesses. Using tools to collect your own data, like a helpdesk, can provide Transaction Intelligence

In the past year, eCommerce sales in the US have been up by 32.4% year-over-year, and this growth shows no sign of slowing down. In

As this year draws to a close it feels more appropriate than ever to look ahead with a positive frame of mind and recognize that

If your online store doesn’t have a knowledge base in 2023, then your customer experience is behind the curve. Shoppers expect immediate answers to their

You’ve decided on your eCommerce platform. You’ve built your website. Now you need to select a payment gateway. PayPal and Stripe are the most popular