Resources - eDesk for Smarter eCommerce Support

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Empower Support Agents with Fast Customer History Lookup Tools

How to Empower Support Agents with Faster Access to Customer Information

Ann O'Sullivan December 5, 2025

Compare the Top Marketplace Helpdesk Software

The Best Software for Managing Customer Service Across Multiple Marketplaces

Ann O'Sullivan December 3, 2025

The simple guide for streamlining B2B support on BigCommerce

How BigCommerce + eDesk Boost B2B Seller Efficiency

Ann O'Sullivan November 21, 2025

FBM Support Challenges: Handling Self-Fulfilled Orders & Compliance Risks

FBM Challenges: Handling Complex Support Tickets for Orders You Fulfill Yourself (and the Compliance Risks)

Ann O'Sullivan November 21, 2025

IP and Restricted Product Support: Navigating the Amazon Policy Maze

The Policy Maze: Navigating and Documenting Support Responses for Amazon’s Intellectual Property and Restricted Product Issues

Ann O'Sullivan November 21, 2025

Product Review Support: The Right Way to Address Customer Service Issues Mentioned in Amazon Reviews (Without Violating Policy)

Product Review Support: Addressing Service Issues on Amazon Reviews

Ann O'Sullivan November 21, 2025

The Amazon Account Health Checkup: Using Support Metrics to Proactively Monitor and Fix Performance Issues

The Amazon Account Health Checkup: Using Support Metrics to Proactively Monitor and Fix Performance Issues

Ann O'Sullivan November 21, 2025

Logistics Data Link: Carrier APIs for Instant Amazon Shipping Support

The Logistics Data Link: Connecting Carrier APIs to Your Help Desk to Resolve Amazon FBA/FBM Shipping Issues Instantly

Ann O'Sullivan November 21, 2025

Empathy in Amazon Support: De-escalating Tickets to Prevent ODR Hits

The Human Touch: How to Use Empathy to De-escalate Amazon Support Tickets and Prevent A-to-Z Claims

Ann O'Sullivan November 21, 2025

Amazon AHT Reduction: A Key Strategy to Boost Buy Box Eligibility

The AHT Imperative: Why Reducing Average Handle Time is a Buy Box Strategy

Ann O'Sullivan November 21, 2025

Return Management: Amazon Auto-Return vs. Shopify Manual Refund

Streamlining the Difference Between an Amazon Auto-Return and a Shopify Manual Refund

Ann O'Sullivan November 21, 2025

Amazon Messaging Policy: Automate Tracking Updates & Stay Compliant

Automating Tracking Updates While Adhering to Amazon’s Strict Messaging Policy

Ann O'Sullivan November 21, 2025