The All-in-One Help Desk for eCommerce
eDesk Feedback uses the same system behind the Request a Review feature in Seller Central, so it’s 100% compliant with Amazon’s policies, and you can use it even if you have been restricted from sending proactive messages before.
Get feedback while you sleep! No manual clicking per order—just a fully automated process. Job done!
Absolutely. Your seller rating and feedback score are key metrics used by Amazon to determine who wins the Buy Box. Sellers with consistently stellar customer service and seller ratings can typically win the Buy Box at higher prices and profit margins than competitors with lower feedback scores.
Amazon wants to give customers the best possible buying experience, and that doesn’t always mean the lowest price. Your feedback scores are a major factor when it comes to winning the all-important Buy Box.
From the example below, the higher priced seller on the left will always win the Buy Box—allowing them to win the sale more profitably.