BigCommerce

Deliver seamless customer support on BigCommerce with eDesk. By connecting your BigCommerce store to eDesk, you can consolidate messages, orders, and essential information from BigCommerce and your other sales and communication channels in one centralized platform, streamlining your Support Team's workflow. Spend less time and effort on your customer support, all while delighting shoppers and improving response rates.

Send/receive messages from BigCommerce customers and view order data

Benefits

Automatically organize and prioritize expiring tickets from BigCommerce to meet SLA’s and delight customers
Equip your agents with the context needed to provide quick and informed responses with all BigCommerce customer and order data automatically attached to each eDesk ticket
Collaborate with other agents and external third parties such as a fulfillment service or supplier centrally in the eDesk ticket for efficient resolution.
Leverage built-in AI automations to create prompt, personalized responses, using message templates and snippets to auto-populate relevant customer and order data from BigCommerce
Utilize comprehensive reporting features to analyze support performance for BigCommerce against other channels, make data-driven decisions, and enhance overall efficiency.

Send/receive messages from BigCommerce customers and view order data

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Coppel

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