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Galeries Lafayette

Deliver seamless customer support on Galeries Lafayette with eDesk. By connecting your Galeries Lafayette account to eDesk, you can consolidate messages, orders, and essential information from Galeries Lafayette and your other sales and communication channels in one centralized platform, streamlining your Support Team's workflow.

Send/receive messages to/from your Galeries Lafayette customers.

About Galeries Lafayette

Galeries Lafayette is one of the most iconic and chic shopping centers in Paris. Offering designer apparel, jewelry, accessories, beauty products, home and lifestyle products, music, electronics, and more, Galeries Lafayette has a presence in many European and Asian countries, and in the United Arab Emirates.

How does Galeries Lafayette work with eDesk?

Once you connect your Galeries Lafayette to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
Connect Galeries Lafayette to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.

What are the benefits of using the Galeries Lafayette app?

Connecting your Galeries Lafayette account to eDesk will allow you to see all your buyer messages from that Galeries Lafayette account directly in your eDesk Mailbox.

You will also see the relevant Galeries Lafayette customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.

All your orders on Galeries Lafayette will be displayed within your eDesk account too.

You can also take advantage of all the amazing features eDesk has to offer:

Benefits

  • Use eDesks smart inbox to effectively manage Galeries Lafayette SLAs. Automatically centralize and prioritize expiring tickets from Galeries Lafayette and other sales channels in eDesk to meet customer expectations
  • Equip your agents with the context needed to provide quick and informed responses with all customer and order data automatically attached to each eDesk ticket
  • Resolve customer issues in a flash with automatic ticket creation when an incident is raised in Mirakl. You’ll have flexibility to message either the customer or Galeries Lafayette centrally, when operator intervention is necessary.
  • Leverage built-in AI automations to create prompt, personalized responses, using message templates and snippets to auto-populate relevant customer order data from Galeries Lafayette.
  • Utilize comprehensive reporting features to analyze support performance for Galeries Lafayette against other channels, make data-driven decisions, and enhance overall efficiency.
  • Auto-translate messages for a global audience, expanding your reach and breaking language barriers on the Galeries Lafayette marketplace.

Streamline Galeries Lafayette customer support with centralized customer and operator communications in eDesk.

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