10 Best Social Media Customer Service Software for 2023
If you have an eCommerce customer-facing business in 2023, it’s a given that your customers are talking to your business, or, indeed, about your business,
February 20, 2023
If you have an eCommerce customer-facing business in 2023, it’s a given that your customers are talking to your business, or, indeed, about your business,
Customer lifetime value (LTV or CLV) is a crucial metric that measures the total value a customer brings to a business over the course of
No matter what industry you're in today, it seems ChatGPT is going to have major implications for how you do business—and the eCommerce space is
Do you ever think promoting your online store feels more like a chase than a marketing initiative? You’re not alone. In fact, marketers believe that
Does your business have value? We’re talking profit, growth, and reputation. All of these things contribute to the value of your business, but there are
Any eCommerce store owner knows that owning an online store comes with challenges. There's the issue of how to provide excellent customer service, how to
Watching customer service videos is a great way to grow your knowledge, be inspired and find tips to share with your support team. Ranging from two minutes to twenty minutes, here are 14 inspirational customer service videos to inspire you and your team.
Customer support is an integral part of selling online. Find out how to improve your customer support and sell more in seven simple steps.
Today’s customers have a number of different ways through which they can contact your business for help and questions, such as phone, email, live chat
No matter what industry you’re in, you’re being measured against the best customer experience a consumer has had. Seems like a lot of pressure, right?
So many data points, but what exact customer support metrics to follow? Here are four meaningful metrics that our customer support team swear by.
Setting up an eCommerce business is simple enough; however, growing your eCommerce business requires a solid strategy. If you're looking to grow your store into
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