Top tips for scaling up your eCommerce customer support team
Scaling your eCommerce customer service team requires a mix of strategic planning and smart implementation of tactics. Whether it’s for a seasonal peak or market
Scaling your eCommerce customer service team requires a mix of strategic planning and smart implementation of tactics. Whether it’s for a seasonal peak or market
In the eCommerce world, we know how much work goes on behind the scenes of every customer’s online shopping cart, tailoring every aspect of the
Looking for Helpscout alternatives? Help Scout has been a go-to solution for various growing businesses, but it’s not uncommon for eCommerce companies to find themselves
If you’ve been following eDesk’s journey, you’ll be delighted to hear about our newest advancements. Our team has been tirelessly working to enhance your eDesk
In the world of customer support, a team’s help desk is the central hub for all external communication. Along with being the way customers contact
Looking to replace Freshdesk? You’re not the only one. Despite its popularity, Freshdesk has its drawbacks, including limited customization, inadequate reporting tools, high costs, disappointing
Working out how to retain Black Friday customers is more important than you think. Black Friday typically provides eCommerce stores with a huge influx of
Help desk apps for BigCommerce – do you really need one? If you want to improve your customer service, save time, and drive more sales,
If you’re wondering about all the ways you can use AI in eCommerce customer support, you’re not alone. Artificial intelligence is a red-hot topic lately,
Looking to set up a new online store? If so, you’re going to need a strong eCommerce marketing strategy. From building brand awareness to supporting
Selling on eBay vs. Amazon is a question that has rumbled on for many years now, and while some people's views and opinions have changed
When it comes to making more sales and creating a brand customers love, eCommerce personalization is your key to success. However, individualizing every aspect of
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